Front Office Manager

Staycity Group; Marseille; Sur place; EUR 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme (up to €550)

Education Support to foster new skills

Volunteer days: 2 paid days per year

Employee Assistance Program (EAP)

Résumé du poste

Staycity Group in Marseille is seeking a Front Office Manager to lead the front desk team and ensure a smooth, guest‑centric check‑in experience. You will liaise with all departments, monitor guest feedback, and uphold Staycity standards in a busy urban aparthotel setting.

The ideal candidate has at least 2 years of front desk management experience, strong leadership and communication skills, and proficiency with Opera.

Qualifications

• 2+ years of front desk management experience in a similar property.
• Ability to motivate, appraise, support and challenge a team to deliver world-class results.
• Experience using Opera and strong communication/interpersonal skills.

Responsabilités

• Ensure the smooth running of the front desk daily, liaising between guests and all departments.
• Monitor and address guest satisfaction feedback and resolve disputes professionally.
• Keep the team updated on departmental and hotel activities through daily communications and reports; take action for improvement.
• Verify payments at guest check‑in and follow established procedures for various payment methods.
• Anticipate and address issues to safeguard guest well-being and satisfaction during their stay.

Connaissances

Front desk management

Opera software

Communication skills

Team motivation

Outils

Opera

Description du poste

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We are a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we are proud of.

We're now hiring a Front Office Manager to help shape the Staycity guest journey

Benefits:

• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme - earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role
• The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis.
• Experience using Opera and excellent communication and interpersonal skills are required for this role.

What you can do for us:

• To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
• A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
• Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
• You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
• Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.

Join us and be part of the journey.