French-Speaking Support in Sofia (Relocation)

Mercier Consultancy MD; France; Sur place; EUR 17 000 - 26 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation

Training Programs

Health Insurance

Performance Bonus

International Environment

Résumé du poste

Mercier Consultancy Group is sourcing French-speaking Customer Support professionals for positions in Sofia, Bulgaria. The role offers a fully paid relocation package, training programs, and a competitive compensation package within a dynamic, international team.

Candidates should be fluent in French, possess EU work rights, and be prepared to relocate. The role emphasizes high-quality customer service, collaboration with global clients, and career growth in the European outsourcing market.

Qualifications

• Native or fluent French (spoken and written).
• Valid EU passport or right to work in Bulgaria.
• Strong interpersonal skills and a genuine passion for working in the Customer Support Services sector.
• Ability to troubleshoot issues effectively and provide creative solutions.
• Previous experience in a contact center or service-oriented role is an advantage but not mandatory.
• Willingness to relocate to Sofia for this position.

Responsabilités

• Deliver professional support to customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring customer satisfaction and brand voice of our global clients.
• Utilize internal CRM systems to log interactions and document resolutions.
• Collaborate with international teams to optimize workflows and meet SLA targets.
• Stay updated on product knowledge and service policies to provide accurate assistance.
• Maintain a high standard of professional communication in French for premium customer experience.
• Proactively identify areas for improvement in support processes.

Description du poste

Mercier Consultancy Group is sourcing French-speaking Customer Support professionals for positions in Sofia, Bulgaria. The role offers a fully paid relocation package, training programs, and a competitive compensation package within a dynamic, international team.

Candidates should be fluent in French, possess EU work rights, and be prepared to relocate. The role emphasizes high-quality customer service, collaboration with global clients, and career growth in the European outsourcing market.