French-Speaking Customer Support | Sofia Relocation

Mercier Consultancy MD; Marseille; Sur place; EUR 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health insurance

Relocation package

Training programs

Performance bonus

Career growth

International environment

Résumé du poste

Mercier Consultancy Group is seeking a French-speaking professional to join its Customer Support Services team in Sofia. You will handle inquiries via phone, email and live chat, ensuring high satisfaction while maintaining brand voice.

Relocation to Sofia is supported with a comprehensive package, including training, health cover, and a performance bonus. This role offers a vibrant international environment and clear career growth opportunities.

Qualifications

• Native or fluent French (spoken and written).
• EU passport or right to work in Bulgaria.
• Excellent interpersonal skills and passion for customer support.
• Ability to troubleshoot issues and provide creative solutions.
• Previous contact center experience is advantageous but not mandatory.
• Willingness to relocate to Sofia for this position.

Responsabilités

• Deliver professional, high-quality support to customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring customer satisfaction and maintaining brand voice.
• Utilize internal CRM systems to log interactions and document resolutions.
• Collaborate with international teams to optimize workflows and meet SLA targets.
• Stay updated on product knowledge and service policies to provide accurate assistance.
• Maintain professional French communication for premium customer experience.
• Identify areas for improvement in support processes to enhance efficiency.

Connaissances

Fluent French

Customer service

Communication skills

Relocation willingness

Outils

CRM systems

Description du poste

Mercier Consultancy Group is seeking a French-speaking professional to join its Customer Support Services team in Sofia. You will handle inquiries via phone, email and live chat, ensuring high satisfaction while maintaining brand voice.

Relocation to Sofia is supported with a comprehensive package, including training, health cover, and a performance bonus. This role offers a vibrant international environment and clear career growth opportunities.