French Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; Marseille; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Career development programs

Job summary

Mercier Consultancy Group is seeking a French Speaking Solutions Consultant to join our Sofia hub in Bulgaria. The role focuses on delivering world-class support to French-speaking clients and leveraging CRM tools to manage service cases.

On-site opportunity with relocation support and competitive compensation. You will collaborate with cross-functional teams, drive client satisfaction, and contribute to process improvements in a fast-paced Customer Support environment.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• EU passport valid is mandatory.
• Strong interpersonal skills and a customer-centric mindset.
• Excellent problem-solving capabilities.
• Experience in client-facing or support-driven roles is advantageous.

Responsibilities

• Deliver exceptional support to French-speaking clients, ensuring inquiries are resolved with professionalism.
• Identify customer needs and offer tailored solutions.
• Maintain deep product knowledge to advise end-users.
• Collaborate with cross-functional teams to streamline service processes.
• Utilize internal CRM tools to track interactions and manage cases.
• Achieve individual and team KPIs including response time and satisfaction metrics.
• Contribute to continuous improvement of service workflows in the Sofia hub.

Skills

French

Interpersonal skills

Problem-solving

Customer service

CRM tools

Tools

CRM software

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the global Customer Support Services industry. We pride ourselves on providing bespoke career development opportunities and helping professionals find rewarding roles in vibrant international hubs, such as those searching for premium jobs in Bulgaria.

French Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the global Customer Support Services industry. We pride ourselves on providing bespoke career development opportunities and helping professionals find rewarding roles in vibrant international hubs, such as those searching for premium jobs in Bulgaria.

Job Overview

We are seeking a results-driven professional to join our client's team in Sofia for a French Speaking Solutions Consultant position in Bulgaria. This role is perfect for a communication expert who thrives in a fast-paced Customer Support Services environment and is looking to leverage their native French language skills to provide world-class assistance.

Key Responsibilities

• Deliver exceptional support to French-speaking clients, ensuring all inquiries are resolved with precision and professionalism
• Identify customer needs and offer tailored solutions, maintaining high standards within the Customer Support Services sector
• Maintain a deep understanding of product knowledge to accurately advise and assist end-users
• Collaborate with cross-functional teams to streamline service processes and enhance the overall user experience
• Utilize internal CRM tools to track interactions and manage service cases effectively
• Achieve individual and team-based KPIs, including response time and customer satisfaction metrics
• Contribute to the continuous improvement of service delivery workflows within the Sofia hub

Requirements

• Native or fluent French (spoken and written) is mandatory for this French Speaking Solutions Consultant position in Bulgaria
• Valid EU passport (mandatory)
• Strong interpersonal skills and a genuine passion for the Customer Support Services industry
• Excellent problem-solving capabilities and a proactive, customer-centric mindset
• Prior experience in a client-facing or support-driven role is considered a distinct advantage for those pursuing French-speaking jobs
• A willingness to relocate to Sofia for an on-site career opportunity

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development programs and growth opportunities in one of the leading firms for jobs in Bulgaria
• And Much More..

Life in Bulgaria

Sofia is rapidly becoming a preferred destination for international talent seeking high-quality French-speaking jobs. Living in Bulgaria offers a unique blend of rich history, a vibrant nightlife, and breathtaking mountain landscapes, all while enjoying a significantly lower cost of living compared to Western Europe. As a rising star in the European tech and service sector, Bulgaria is an ideal location to advance your career.

When you accept this position, you are not just taking a job; you are choosing an lifestyle. With our comprehensive relocation support, your transition to Bulgaria will be seamless, allowing you to enjoy the delicious local cuisine, the hospitable culture, and the modern amenities that make Bulgaria a hidden gem for expats worldwide.