French Speaking Customer Experts for Singapore Airlines - Work In Athens, Greece

Mercier Consultancy MD; France; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

13th salary

14th salary bonus

Monthly performance bonus

Relocation package

Comprehensive training

Health insurance

Other benefits

Job summary

Mercier Consultancy Group is representing a prestigious partnership seeking French Speaking Customer Experts for Singapore Airlines in Athens, Greece. This role offers an international career path with a world-leading airline and a chance to develop strong hospitality and travel industry expertise.

You will handle elite passenger inquiries via phone, email and chat; manage bookings and complex itineraries; provide guidance on travel documents and policies, while collaborating with global

Qualifications

• Native or fluent French (spoken and written).
• EU passport or valid work permit for Greece.
• Excellent communication and a passion for aviation and travel.
• Professional demeanor with strong problem-solving capabilities.
• Ability to work on-site in Athens, Greece with an international team.

Responsibilities

• Deliver elite customer service to Singapore Airlines passengers via phone, email and chat.
• Manage flight bookings, re-routings and complex itinerary changes with high attention to detail.
• Provide guidance on travel documentation, baggage policies and aviation regulations.
• Resolve complex inquiries ensuring premium satisfaction.
• Coordinate with international operations teams to manage passenger requests.
• Maintain knowledge of airline loyalty programs and premium membership benefits.
• Represent the aviation industry with professionalism and cultural sensitivity.

Skills

French language

Job description

French Speaking Customer Experts for Singapore Airlines

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between world-class global brands and exceptional talent. We pride ourselves on facilitating career-defining opportunities that combine professional growth with unique international experiences.

Job Overview

We are thrilled to represent a prestigious partnership seeking French Speaking Customer Experts for Singapore Airlines in Greece. This role is a premier choice among French-speaking jobs, offering the chance to represent a world-leading aviation brand while building a long-term international career in Athens.

Key Responsibilities

• Deliver elite customer service to Singapore Airlines passengers, upholding the airline's reputation for premium service
• Manage flight bookings, re-routings, and complex itinerary changes with high attention to detail
• Provide expert guidance on travel documentation, baggage policies, and aviation regulatory requirements
• Resolve complex customer inquiries through telephone, email, and chat, ensuring premium satisfaction
• Coordinate with international flight operations teams to manage passenger requests effectively
• Maintain comprehensive knowledge of airline loyalty programs and premium membership benefits
• Represent the aviation industry with professionalism and cultural sensitivity in every interaction

Requirements

• Native or fluent French (spoken and written) is mandatory for this role
• Valid EU passport or a valid work permit for Greece
• Excellent communication skills and a passion for the aviation and travel industry
• Professional demeanor with a high level of problem-solving capabilities
• Ability to work on-site in Athens, Greece, as part of our dynamic, international office team

Benefits

What We Offer

• Competitive Monthly Salary with a transparent career progression path
• 2 Extra Salaries Per Year (13th and 14th salary bonus)
• Monthly Performance Bonus based on quality of service
• Fully Paid Relocation Package (flight to Greece, airport transfer, and hotel accommodation upon arrival)
• Comprehensive professional training specifically tailored to the aviation sector
• Health Insurance and extensive employee benefits
• And Much More..

Life in Greece

Embarking on one of our French-speaking jobs in Greece offers an unparalleled lifestyle. You will enjoy the world-renowned Mediterranean climate, where 300 days of sunshine make every day feel like a vacation. Living and working in Athens, Greece, provides a perfect balance between a booming professional aviation hub and a rich historical landscape, allowing you to explore ancient landmarks and modern urban culture alike.

Our relocation package ensures your transition to your new life in Greece is seamless and stress-free. From the vibrant local cuisine to the welcoming Mediterranean culture, you will find that relocation to Greece is an enriching experience for both your professional and personal development. Join our team and discover why Athens, Greece is one of the most desirable destinations for international talent today.