French-Speaking Airline Concierge — Athens

Mercier Consultancy MD; France; Vor Ort; EUR 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

13th salary

14th salary bonus

Monthly performance bonus

Relocation package

Comprehensive training

Health insurance

Other benefits

Zusammenfassung

Mercier Consultancy Group is representing a prestigious partnership seeking French Speaking Customer Experts for Singapore Airlines in Athens, Greece. This role offers an international career path with a world-leading airline and a chance to develop strong hospitality and travel industry expertise.

You will handle elite passenger inquiries via phone, email and chat; manage bookings and complex itineraries; provide guidance on travel documents and policies, while collaborating with global

Qualifikationen

• Native or fluent French (spoken and written).
• EU passport or valid work permit for Greece.
• Excellent communication and a passion for aviation and travel.
• Professional demeanor with strong problem-solving capabilities.
• Ability to work on-site in Athens, Greece with an international team.

Aufgaben

• Deliver elite customer service to Singapore Airlines passengers via phone, email and chat.
• Manage flight bookings, re-routings and complex itinerary changes with high attention to detail.
• Provide guidance on travel documentation, baggage policies and aviation regulations.
• Resolve complex inquiries ensuring premium satisfaction.
• Coordinate with international operations teams to manage passenger requests.
• Maintain knowledge of airline loyalty programs and premium membership benefits.
• Represent the aviation industry with professionalism and cultural sensitivity.

Kenntnisse

French language

Jobbeschreibung

Mercier Consultancy Group is representing a prestigious partnership seeking French Speaking Customer Experts for Singapore Airlines in Athens, Greece. This role offers an international career path with a world-leading airline and a chance to develop strong hospitality and travel industry expertise.

You will handle elite passenger inquiries via phone, email and chat; manage bookings and complex itineraries; provide guidance on travel documents and policies, while collaborating with global