(French-speaking) Customer Experience Associate Lisbon, Portugal

Cbtalents; Paris; Sur place; EUR 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive salary and performance-based incentives

Relocation package

Full training provided

International environment with career growth potential

Résumé du poste

An international customer service company is seeking a French-speaking Customer Experience Associate to handle customer inquiries and provide excellent service in Portugal. This role requires fluency in French, good English skills, and strong communication abilities. A competitive salary, training, and relocation support are offered, along with opportunities for career growth.

Qualifications

• Fluent in French, willing to relocate to Portugal.
• Excellent problem-solving and communication skills.
• Customer service experience is a plus.
• Willingness to relocate to Portugal; European Passport, no sponsorship provided.

Responsabilités

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Connaissances

Fluent French (C1/C2)

Good English communication skills (B2)

Problem-solving skills

Communication skills

Description du poste

About the job (French-speaking) Customer Experience Associate Lisbon, Portugal

Are you a French speaker looking for an exciting opportunity abroad? We are hiring French Customer Service Representatives to join an international team supporting a global client. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Qualifications

• Fluent French (C1/C2)
• Good English communication skills (B2)
• Excellent problem-solving and communication skills
• Willingness to relocate to the Portugal
• European Passport, no sponsorship provided
• Previous customer service experience is a plus but not mandatory

Benefits

• Competitive salary and performance-based incentives
• Relocation package to support your move to Portugal
• Full training provided
• Opportunity to work in an international environment with career growth potential