(French-speaking) User Support Coordinator Lisbon, Portugal

Cbtalents; Lyon; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive salary and performance-based incentives

Relocation package

Full training provided

Career growth potential in an international environment

Résumé du poste

An international company is seeking a User Support Coordinator fluent in French to assist customers with inquiries via phone, email, and chat. This role requires strong problem-solving skills and a willingness to relocate to Portugal. Previous customer service experience is a plus. The position offers a competitive salary, relocation benefits, and career growth opportunities.

Qualifications

• Strong communication skills in both French and English are required.
• Problem-solving abilities are essential for handling customer inquiries.
• Experience in customer service is beneficial.

Responsabilités

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Connaissances

Fluent French (C1/C2)

Good English communication skills (B2)

Excellent problem-solving and communication skills

Description du poste

Overview

(French-speaking) User Support Coordinator Lisbon, Portugal

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Qualifications

• Fluent French (C1/C2)
• Good English communication skills (B2)
• Excellent problem-solving and communication skills
• Willingness to relocate to Portugal
• European Passport, no sponsorship provided
• Previous customer service experience is a plus but not mandatory

Benefits

• Competitive salary and performance-based incentives
• Relocation package to support your move to Portugal
• Full training provided
• Opportunity to work in an international environment with career growth potential