French Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; On-site; EUR 23,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Job summary

Mercier Consultancy Group seeks a motivated French-speaking Advisor for an online payment platform in Bulgaria. This role offers the chance to work with a global FinTech leader and relocate to Sofia.

You will handle French-speaking user inquiries, assist with online payments, and ensure secure, compliant service. Prior client-facing FinTech experience is preferred, and an EU passport is required for relocation.

Qualifications

• Native or fluent French (spoken and written).
• Previous client-facing experience, preferably in FinTech or banking.
• Strong digital literacy and ability to navigate online payment software.
• Proven ability to troubleshoot technical issues with a customer-focused approach.

Responsibilities

• Provide expert support to French-speaking users regarding online payment transactions and platform features.
• Resolve account-related inquiries and ensure high-quality customer communication.
• Collaborate with cross-functional teams to identify trends in online payments and improve service protocols.
• Ensure interactions comply with financial regulations and internal standards.
• Help improve the client experience by providing feedback on usability and processes.

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in bespoke recruitment solutions, helping professionals discover exceptional career opportunities while assisting our clients in building world-class teams.

Job Overview

We are currently seeking a motivated professional for a French Speaking Advisor for Online Payment Platform position in Bulgaria, representing a global leader in the FinTech sector. This is an incredible opportunity to advance your career within the fast-paced world of digital finance, making this one of the most sought-after French-speaking jobs currently available.

Key Responsibilities

• Provide expert support to French-speaking users regarding complex online payment transactions and digital wallet security.
• Navigate and resolve FinTech-specific inquiries with precision, ensuring the highest standards of financial data protection.
• Act as a primary point of contact for resolving account-related issues, maintaining professional communication at all times.
• Collaborate with cross-functional teams to identify and address trends within the online payment industry.
• Ensure all interactions comply with strict financial regulations and internal quality benchmarks.
• Contribute to the continuous improvement of the client experience by providing feedback on platform usability and service protocols.
• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to our office in Sofia.
• Previous experience in a client-facing role, preferably within the FinTech or banking industry.
• Strong digital literacy and the ability to navigate sophisticated online payment software with ease.
• Proven ability to troubleshoot technical issues while maintaining a calm, customer-focused approach.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on FinTech systems
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) for those starting new jobs in Bulgaria
• Monthly Performance Bonus linked to service quality
• And Much More

Life in Bulgaria

Choosing to relocate for our French Speaking Advisor for Online Payment Platform position in Bulgaria means enjoying a vibrant Mediterranean-influenced climate and a rich historical landscape. Bulgaria is rapidly becoming a premier hub for international professionals, offering a unique blend of modern city life in Sofia and breathtaking natural beauty throughout the country.

With a low cost of living, an incredible culinary scene, and a welcoming expat community, Bulgaria provides an exceptional quality of life. As you pursue one of the most exciting French-speaking jobs in Europe, you will find that living in Bulgaria offers the perfect balance of professional growth and personal enrichment.