French Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria

Mercier Consultancy MD; France; On-site; EUR 20,000 - 36,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Competitive Salary

Job summary

Mercier Consultancy Group is seeking a French Speaking Advisor for an Online Payment Platform in Bulgaria to join our fintech support team. You will handle complex payment inquiries and protect customer data while delivering professional service.

Responsibilities include assisting French-speaking users, resolving account issues, and collaborating with internal teams to improve the platform. A relocation-friendly role with competitive pay and benefits awaits the right candidate.

Qualifications

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate relocation to Sofia.
• Previous client-facing experience, preferably in FinTech or banking.
• Strong digital literacy and ability to navigate online payment software.
• Proven ability to troubleshoot technical issues while remaining customer-focused.

Responsibilities

• Provide expert support to French-speaking users regarding online payment transactions.
• Resolve FinTech-specific inquiries with high data-protection standards.
• Serve as primary contact for account-related issues with professional communication.
• Collaborate with cross-functional teams to address trends in online payments.
• Ensure interactions comply with financial regulations and quality benchmarks.
• Offer feedback on platform usability and service protocols for improvement.

Skills

Fluent French

Client-facing experience

Digital literacy

Troubleshooting

Job description

French Speaking Advisor for Online Payment Platform

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in bespoke recruitment solutions, helping professionals discover exceptional career opportunities while assisting our clients in building world-class teams.

Job Overview

We are currently seeking a motivated professional for a French Speaking Advisor for Online Payment Platform position in Bulgaria, representing a global leader in the FinTech sector. This is an incredible opportunity to advance your career within the fast-paced world of digital finance, making this one of the most sought-after French-speaking jobs currently available.

Key Responsibilities

• Provide expert support to French-speaking users regarding complex online payment transactions and digital wallet security
• Navigate and resolve FinTech-specific inquiries with precision, ensuring the highest standards of financial data protection
• Act as a primary point of contact for resolving account-related issues, maintaining professional communication at all times
• Collaborate with cross-functional teams to identify and address trends within the online payment industry
• Ensure all interactions comply with strict financial regulations and internal quality benchmarks
• Contribute to the continuous improvement of the client experience by providing feedback on platform usability and service protocols

Requirements

• Native or fluent French (spoken and written) is mandatory for this role
• Valid EU passport (mandatory) to facilitate your transition to our office in Sofia
• Previous experience in a client-facing role, preferably within the FinTech or banking industry
• Strong digital literacy and the ability to navigate sophisticated online payment software with ease
• Proven ability to troubleshoot technical issues while maintaining a calm, customer-focused approach

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on FinTech systems
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) for those starting new jobs in Bulgaria
• Monthly Performance Bonus linked to service quality
• And Much More..

Life in Bulgaria

Choosing to relocate for our French Speaking Advisor for Online Payment Platform position in Bulgaria means enjoying a vibrant Mediterranean-influenced climate and a rich historical landscape. Bulgaria is rapidly becoming a premier hub for international professionals, offering a unique blend of modern city life in Sofia and breathtaking natural beauty throughout the country.

With a low cost of living, an incredible culinary scene, and a welcoming expat community, Bulgaria provides an exceptional quality of life. As you pursue one of the most exciting French-speaking jobs in Europe, you will find that living in Bulgaria offers the perfect balance of professional growth and personal enrichment.