French Customer Success Lead – SaaS & Legal AI

Lexroom Srl

Paris

On-site

EUR 48,000 - 58,000

Full time

14 days+

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Benefits offered by this job

3 days onboarding in presence in Milan

Mutuelle d’entreprise (Alan)

Meal vouchers (Swile): €12 per day

Navigo pass

Wellpass

Erasmus Program: 1 week / year

Job summary

Lexroom is building the platform where legal work gets done. We are expanding in France and seek a Customer Success Manager to own the full French customer portfolio from onboarding to renewal, focusing on retention and growth.

You will drive proactive CS motions, upsell opportunities, and be the single point of contact for French customers, gathering feedback for Product and Marketing. Native French and fluent English are required.

Qualifications

2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company.
A commercial mindset with ability to add value at every touchpoint to expand accounts.
CRM fluency; experience with a portfolio in a CRM; HubSpot is a plus.
Languages: native-level French and fluent English are required.

Responsibilities

Own the full French customer portfolio from handover to renewal, with a retention-first mindset and growth through upsell.
Run a proactive, commercial CS motion; initiate calls, spot opportunities, and close them.
Be the single point of contact for French customers, from onboarding to support, collecting feedback for Product and Marketing.
Adapt the Italian playbook for France, localizing it for the French market.
Own your numbers: build dashboards, monitor KPIs, and report portfolio health and growth.