Customer Success | SMB | French Market (Paris)

Lexroom; Paris; Sur place; EUR 48 000 - 58 000; Plein temps

Avantages offerts par ce poste

Equity package

Onboarding 3 days à Milan

Mutuelle d'entreprise

Meal vouchers Swile

Navigo pass

Wellpass

Erasmus program

Résumé du poste

Lexroom recherche un Customer Success Manager pour lancer et développer le portefeuille client français, en partant de zéro et en assurant la rétention puis la croissance par upsell. Vous serez le premier CS dédié au marché Français, gérant l’intégralité du cycle client, de l’Onboarding au renewal, avec une forte orientation résultats et collaboration avec le Product et le Marketing.

Le poste exige 2 à 4 années d’expérience en CS ou account management dans un SaaS, maîtrise du CRM (HubSpot

Qualifications

• 2 à 4 années d’expérience en Customer Success ou account management, idéalement en SaaS/tech.
• Esprit commercial et capacité à créer de la valeur à chaque interaction avec le client.
• Maîtrise du CRM et expérience avec HubSpot est un plus.
• Bilingue Français et Anglais requis pour interagir avec les clients et les équipes Europe.

Responsabilités

• Gérer le portefeuille client français de l’onboarding au renewal.
• Prospérer les opportunités d’upsell et augmenter la valeur des comptes.
• Être le point de contact unique pour les clients FR, recueillir les retours et collaborer avec Product/Marketing.
• Adapter le playbook italien au marché France et tracer les KPI du portefeuille.
• Construire et suivre des dashboards pour la santé et la croissance du portefeuille.

Connaissances

Customer Success

Account management

CRM

HubSpot

Outils

HubSpot

Description du poste

Ne manquez pas notre Sales Talent Day @Lexroom!

À propos de Lexroom

At Lexroom, we set the bar for legal AI—clear, fast, and built for trust.

In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.

Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.

We’re growing fast, backed by top-tier investors and a world-class team committed to rigor, clarity, and impact.

Today, Lexroom is a trusted partner, shaping the evolution of legal AI with the same rigor and precision that define our product.

Join us as Customer Success Manager to build Lexroom's customer base from the ground up.

You will be the first dedicated CS hire for the French market, owning the full portfolio of French customers end to end. The product already won in Italy, with the numbers to prove it. France is next, and you own it.

Your key responsibilities

• Own the full French customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.

• Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home.

• Be the single point of contact for French customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.

• Adapt the Italian playbook to France, importing what works and localizing it for the French market.

• Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.

What we're looking for

• 2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus.

• A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement.

• CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.

• Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales.

• Languages: native-level French and fluent English are required.

How we work

Lexroom is building the platform where legal work gets done. Founded in Milan in 2023, we are the legal AI built data-first for civil-law Europe: a proprietary base of 7M+ verified legal sources, used today by 12,000+ law firms and in-house legal teams. We recently closed a USD 50M Series B led by Left Lane Capital, with investors including Base10 Partners and Eurazeo, bringing total funding to over USD 73M, to expand across Europe starting with Spain, Germany and France.

We move fast and accurate, own outcomes, and say what we mean. Impact is defined by execution, not by title.

What Sets Us Apart

An Exceptional Team. At Lexroom, you'll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters. We hire exceptional people to make a difference—and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high‑stakes projects.

Rewarding Your Contribution. We value excellence and share success:

• Annual Salary Range: €48.000–58.000

• Equity Package: align your growth with the company's long-term success.

Benefits That Matter

• 3 days onboarding in presence in Milan, fully paid

• Mutuelle d'entreprise (Alan): employer-funded at 60%

• Meal vouchers (Swile): €12 per day (employer-funded at 60%)

• Navigo pass: employer-funded at 50%

• Wellpass: sport & wellness benefit (employer co-financed)

• Erasmus Program: 1 week / year, flight and accommodation paid, to work from our Madrid, Barcelona, Milan, Rome, Berlin or Sofia offices

Hiring process and timeline

1. Intro call with our Talent team: motivations, fit, and the essentials

2. Interview with the Team Manager: your experience and potential for the role

3. Interview with the CSM Team: get to know each other and discuss upcoming challenges together

4. Final step:

   • Meet the Global Head of Customer Success to get to know each other and discuss Lexroom values

   • Practical exercise: a real customer scenario you prepare in advance, then a live call simulation with the Team Manager and the French Team

At Lexroom, ambition meets discipline and purpose.

We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.