France Hospitality Implementation Specialist (Remote)

Hub OS; France; Hybride; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Remote or onsite options

Professional development plan

Annual team activities

Unlimited office coffee

Résumé du poste

Hub OS, a hotel operations SaaS, seeks an Implementation Specialist France to lead onboarding of our software for clients, on-site or remotely. Reporting to the Quality Director, you will configure modules, gather requirements, train users, and ensure successful go-lives across properties while traveling up to 50%.

Your role demands strong hospitality know-how, excellent communication, and the ability to work across Sales and Support teams in a fast-growing global environment.

Qualifications

• 2+ years of experience in a similar implementation role.
• Strong hospitality industry background experience with hotel operations or hospitalitytech platforms (PMS, Revenue Management, Channel Managers) preferred.
• In-depth understanding of hotel operations and a passion for delivering exceptional customer service.
• Excellent communication, presentation, and active listening skills.
• Comfortable with technology and quick to grasp new technical concepts.
• Knowledgeable about hospitality tech trends and competitive products.
• Confident working with IT solutions, SaaS, and cloud-based platforms (no formal IT degree required).
• Proficient in Microsoft Office applications.
• Willingness to travel internationally up to 50% of the time.
• Fluent in French and English, both written and spoken; Spanish proficiency is highly desirable.
• Skilled at explaining system functionalities and benefits clearly, adapting tone and detail to the audience.
• Strong project management skills, capable of managing multiple complex projects simultaneously.
• Collaborative mindset while able to work independently.

Responsabilités

• Lead onboarding plans for each client based on contracted modules and requirements.
• Guide clients to complete configuration files for accurate system setup.
• Collaborate with clients to gather requirements for live environment configuration.
• Configure and calibrate the software to reflect hotel processes.
• Serve as primary contact during implementation with clear communication.
• Advise clients on adapting processes to align with the software.
• Manage multiple implementations simultaneously to meet timelines.
• Deliver training and support during UAT and testing cycles.
• Collaborate with Sales during final stages for a smooth handover.
• Identify blockers and opportunities for process improvement.
• Create documentation for client understanding and internal training.
• Develop product knowledge to address client questions during and after implementation.
• Support live installations with timely issue logging and resolution.

Connaissances

Bilingual French-English

Spanish helpful

Project management

Customer service

SaaS familiarity

Hotel ops knowledge

Travel readiness

Description du poste

Hub OS, a hotel operations SaaS, seeks an Implementation Specialist France to lead onboarding of our software for clients, on-site or remotely. Reporting to the Quality Director, you will configure modules, gather requirements, train users, and ensure successful go-lives across properties while traveling up to 50%.

Your role demands strong hospitality know-how, excellent communication, and the ability to work across Sales and Support teams in a fast-growing global environment.