Senior Automotive Technical Support – EV/Hybrid Europe

MG Motor France; Courbevoie; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

MG Motor Europe is seeking an experienced technical support professional to act as the primary contact for MG dealer networks across Europe. You will assist with diagnostics, repair methods and the use of diagnostic tools, coordinating with the European Technical Support team on electrified vehicles.

The role requires at least 3 years in automotive tech support, a higher technical qualification in automotive engineering, and fluency in French and English in both written and oral forms.

Qualifications

• At least 3 years of automotive technical support experience.
• Higher technical qualification in automotive engineering.
• Fluent in French and English, both written and spoken.

Responsabilités

• Serve as the primary technical support contact for the MG dealer network.
• Assist dealers with diagnostics, repair methods and the use of diagnostic tools.
• Manage and resolve technical support requests submitted by the network through the SNW technical support system.
• Perform advanced diagnostics and complex fault-finding on electrified vehicles (HEV, PHEV, BEV).
• Coordinate, escalate and report issues to the European Technical Support team.
• Provide occasional Aftersales support, including translating technical documentation and implementing new processes.
• Attend European technical training sessions and events as required.

Connaissances

Automotive diagnostics

Electrical systems

French & English

Diagnostics tools

Formation

Higher technical qualification

Outils

SNW system

Description du poste

MG Motor Europe is seeking an experienced technical support professional to act as the primary contact for MG dealer networks across Europe. You will assist with diagnostics, repair methods and the use of diagnostic tools, coordinating with the European Technical Support team on electrified vehicles.

The role requires at least 3 years in automotive tech support, a higher technical qualification in automotive engineering, and fluency in French and English in both written and oral forms.