France Account Management Lead – Player-Coach

Airwallex; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Airwallex is seeking a hands-on Manager, Account Management for France to lead and develop a team of four Account Managers responsible for retaining, supporting and expanding our French customer base. You will own the team’s post-sale operating model across Onboard, Adopt, Prove Value and Expand, while remaining involved in strategic accounts, customer escalations and expansion opportunities.

You will collaborate with Sales, Onboarding, Support, KYC, Risk, Product and Operations to improve

Qualifications

• 5+ years in Account Management, Customer Success, Sales, Expansion or a related B2B commercial role.
• 2+ years of direct people management, ideally leading a team of 3–8.
• Fluent French and professional English.

Responsibilities

• Lead and coach the team of Account Managers through focused 1:1s, reviews, coaching and development plans.
• Own customer outcomes and portfolio strategy across onboarding, adoption, value, and expansion.
• Drive repeatable, customer-led expansion motions across accounts, payments, FX, cards, Spend, payouts and related products.
• Build operating playbooks for onboarding, adoption, health, renewal and expansion.
• Orchestrate complex customer issues with cross-functional partners (Support, KYC, Risk, Product and Operations).

Skills

People management

French fluency

English proficiency

Account management

Customer success

Tools

CRM (Salesforce)

Job description

Airwallex is seeking a hands-on Manager, Account Management for France to lead and develop a team of four Account Managers responsible for retaining, supporting and expanding our French customer base. You will own the team’s post-sale operating model across Onboard, Adopt, Prove Value and Expand, while remaining involved in strategic accounts, customer escalations and expansion opportunities.

You will collaborate with Sales, Onboarding, Support, KYC, Risk, Product and Operations to improve