French Onboarding & Customer Success Lead (Paris)

Airwallex; Paris; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Airwallex is seeking a Customer Onboarding Specialist to own the first 90 days of the onboarding journey for French customers. You will configure and activate accounts, payments, FX, cards, Spend and payouts, coordinating with KYC, Support, Risk and Product to remove blockers.

You’ll work from the Paris office a minimum of three days per week and collaborate with Account Executives and Managers to reach revenue targets while ensuring a fast time‑to‑live and strong customer outcomes.

Qualifications

• Experience in onboarding, implementation, customer success or a comparable post‑sale delivery role.
• Experience working in a high‑pace, high‑volume environment, handling multiple onboardings in parallel while maintaining quality and deadlines.
• Hands‑on experience configuring a product with customers.
• A strong understanding of financial flows such as payments, FX, payouts, cards, invoicing or reconciliation, and the ability to speak credibly to Finance and Operations teams.
• A track record measured on customer outcomes such as activation, usage and time‑to‑live, rather than activity.
• Fluency in French and professional English.
• The ability to learn complex products quickly, explain them simply and work across teams without direct authority.
• A proactive, resilient and hands‑on way of working.

Responsibilities

• Take ownership of each customer from first KYC approval, with a clear plan, milestones, owners and the revenue target defined at signature.
• Adapt the onboarding approach to the deal: use a scaled motion for smaller deals, a high‑touch approach for larger ones, and partner with the Account Manager on enterprise onboardings.
• Guide customers through account set‑up, payments, FX, cards, Spend and payouts based on their use case.
• Remove blockers quickly by coordinating with KYC, Support, Risk and Product, while keeping communication clear and proactive.
• Hand customers over to the Account Manager at day 90 with documented account status, adoption level and expansion signals.
• Reduce the time between first KYC approval and first live transaction.
• Bring each customer to the revenue target set at signature and spot at‑risk onboardings early, escalating with context, impact and a proposed solution.
• Run a proactive, scaled motion for partner‑referred customers, including onboarding follow‑up, usage monitoring and risk detection.
• Keep partners informed about the progress of their referred customers and hand accounts that grow in value or complexity to the Account Manager.
• Contribute to onboarding playbooks, checklists and standard configurations by customer type.
• Keep Salesforce and onboarding tracking accurate and up to date, turning recurring friction into process improvements.

Skills

Onboarding experience

High-volume environment

Product configuration

Finance/payments knowledge

French and English fluency

Cross-functional collaboration

Proactive, hands-on

Tools

Salesforce

Usage data

Job description

Airwallex is seeking a Customer Onboarding Specialist to own the first 90 days of the onboarding journey for French customers. You will configure and activate accounts, payments, FX, cards, Spend and payouts, coordinating with KYC, Support, Risk and Product to remove blockers.

You’ll work from the Paris office a minimum of three days per week and collaborate with Account Executives and Managers to reach revenue targets while ensuring a fast time‑to‑live and strong customer outcomes.