Founding Business Development & Customer Success Lead

VistIQ.ai; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

VistIQ.ai is hiring a Founding Business Development & Customer Success Lead to own relationships with investment firms across the full cycle, from winning new clients to deploying and growing existing accounts. Reporting to the CEO, you will define the commercial methods, tools and processes that will underpin future hires.

This is a founding role with responsibility for setting the commercial direction, messaging, and pricing policy in collaboration with the CEO.

Qualifications

• 3–6 years of experience in private equity or related investor services.
• Experience in building and managing client relationships at partner level.
• Experience with portfolio or data platforms serving funds is a plus.
• Fluent English; French required for Paris market.

Responsabilités

• Define and target account base: VC/PE, asset managers, family offices in France and Europe.
• Build and manage the full sales pipeline, outreach, and events.
• Lead client onboarding, deployment, and post-sale support.
• Own renewals, expansions, and value realization with client firms.
• Provide product feedback and help shape commercial assets and pricing policy.

Connaissances

AI tools usage

Senior stakeholder dialogue

Execution discipline

Data and CRM literacy

Technical topics understanding

Bilingual communication (EN/FR)

Formation

Higher education degree

Description du poste

As part of the build-out of its commercial organisation, VistIQ is hiring a Founding Business Development & Customer Success Lead. Reporting directly to the CEO, you own the relationship with investment firms across the full cycle, from winning new clients to deploying and growing existing accounts.

This is a founding role. You define the commercial methods, tools and processes that will serve as the foundation for the hires that follow.

RESPONSIBILITIES

• Define and qualify the target account base: venture capital and private equity firms, asset managers and family offices, in France first, then across Europe
• Build and manage the commercial pipeline: direct outreach, professional network, industry events and conferences (IPEM, SuperReturn, 0100)
• Develop a referral network: LPs, advisors, fund administrators, placement agents, industry associations
• Contribute to positioning, commercial messaging and pricing policy, in close collaboration with the CEO
• Own the full sales cycle, from first contact to signed contract
• Run product demonstrations with investment teams, finance functions and operations leads
• Structure and manage evaluation phases and design partnerships
• Negotiate contractual terms, with support from the CEO on strategic accounts

Client deployment and onboarding

• Lead the deployment of the platform at each new client: migration of portfolio history, connection of data sources and existing tools, configuration
• Train user teams and support ramp-up across the firm
• Ensure deployment milestones are met and migrated data is accurate
• Coordinate the product and engineering teams on requirements identified during deployment

Account management and growth

• Act as the primary point of contact for clients: requests, incidents, change management
• Monitor usage and adoption metrics on an account-by-account basis
• Run periodic business reviews with the leadership teams of client firms
• Prepare renewals and identify expansion opportunities: additional vehicles, additional teams, additional modules

Product contribution and reporting

• Feed client needs, objections and market signals back to the product team
• Contribute to commercial assets: presentations, documentation, use cases, client references
• Set up and maintain the CRM
• Report on commercial activity to the CEO on a weekly basis

CANDIDATE PROFILE

• Higher education degree and 3 to 6 years of experience gained primarily in private equity: an investment firm, an asset manager, a family office, a fund administrator, a placement agent, or a software or data provider serving investors
• Working knowledge of fund mechanics: capital calls, valuation, IRR, TVPI and DPI, LP reporting, investment committees, portfolio documentation
• Experience in commercial relationships or account management with partner-level, CFO or investment director counterparts
• Experience with a portfolio management, reporting or data platform serving funds (eFront, Chronograph, Affinity, DealCloud, Carta, Preqin) is an advantage
• Fluent English, written and spoken, is required. Fluent French is required for the Paris market

SKILLS

• Daily use of AI tools in professional practice: research, meeting preparation, tailored outreach, pipeline management. This is how the company operates
• Comfort engaging senior counterparts and holding a substantive conversation on investment matters
• Execution discipline and autonomy: the role sits in an organisation still being built, with no established processes
• Comfort with data: pipeline tracking, forecasting, rigorous CRM management
• Understanding of technical topics (APIs, integrations, AI-based products), without development expertise being required
• Strong written and presentation skills, in English and French