Forward-Deployed Platform Delivery Lead

Harmattan AI; Paris; On-site; EUR 140,000 - 190,000; Full time

Job summary

Harmattan AI seeks a Forward Deployed Program Lead to own our first customer partnership on the data platform, from strategy to delivery, embedding with the client to understand operational needs and turn them into AI use cases that are built and used.

You will coordinate a team of Forward Deployed Software Engineers, prioritize their work, and ensure what they ship meets the quality bar, while owning the multi-year roadmap of the partnership and shaping the product and organization over time.

Qualifications

• Translate user needs into clear, actionable requirements for a use case.
• Lead end-to-end delivery in fast-paced environments.
• Navigate large organizations and open doors with customers.
• Analytical mindset with data and AI credibility.
• Autonomous self-starter.
• Humility representing a startup inside a large org.
• Frequent on-site presence with the customer.
• Proficiency in English is mandatory.

Responsibilities

• Own the project partnership end-to-end: grow our footprint with the customer through new use cases, and build and maintain relationships with key stakeholders and sponsors.
• Define and own the multi-year roadmap for the partnership: a prioritized list of use cases, the architecture to deliver them, and the pitch to support them.
• Run joint governance with the customer: communicate outcomes, prepare monthly steering committees and demos, and keep the customer team aligned.
• Coordinate development across use cases: prioritize the work of the Forward Deployed Software Engineers, collect and remove blockers, and review their work against the quality bar.
• Work with the customer's IT teams to unblock data access and the technical dependencies of the development team.
• Meet the customer's operational teams to understand their pain points, and refine the value proposition of each use case.
• Analyze operational data in the project platform to understand the problem at hand before building.
• Define use case deliverables and requirements with the customer-side project manager.
• Feed what you learn back to the Product and R&D teams to shape the platform.

Skills

Product mindset

Project leadership

Forward-deployed

Analytical mindset

Autonomy

Humility

On-site presence

English required

Job description

Harmattan AI seeks a Forward Deployed Program Lead to own our first customer partnership on the data platform, from strategy to delivery, embedding with the client to understand operational needs and turn them into AI use cases that are built and used.

You will coordinate a team of Forward Deployed Software Engineers, prioritize their work, and ensure what they ship meets the quality bar, while owning the multi-year roadmap of the partnership and shaping the product and organization over time.