Floor Manager

Goyard; Paris; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Goyard, a house of artisanal tradition in Paris, seeks a Floor Manager for its flagship boutique. You will supervise a sales team, embody the brand's values, and deliver the highest level of service to a demanding clientele.

Responsibilities include monitoring sales objectives, organizing client welcomes, leading morning briefings, and coordinating openings and closings, while ensuring boutique presentation, staff grooming, and adherence to company procedures.

Qualifications

• 5–10 years leading sales teams in luxury/retail.
• Excellent interpersonal and client-service skills.
• Fluent English; comfortable with POS systems.

Responsibilities

• Supervise a sales team and uphold Goyard's client-centric standards.
• Organise welcoming of clients and drive sales per policies.
• Lead morning briefings and communicate action plans.
• Manage boutique openings/closings and daily operations.

Skills

Luxury retail leadership

Team leadership

Interpersonal skills

Fluent English

Tools

Microsoft Office

Cash register software

After-sales software

Job description

A house of artisanal tradition, Goyard is a French leather goods manufacturer, trunk maker and luggage maker, which has always been keen to assert an identity combining craftsmanship and respect for traditions. A constantly reiterated desire for excellence, crowned by two centuries of existence.

Job Overview

Goyard is looking for a Floor Manager for its Paris boutique.

Key responsibilities

As part of your duties, you will supervise a sales team and share Goyard's values with a demanding clientele, highlighting the full range of our crafts (trunk maker, leather goods maker, luggage maker) and our products. More specifically, and in accordance with the company's procedures, you will be involved in the following activities:

Sales animation :

• Monitor sales objectives in strict compliance with Goyard's procedures and commercial policies
• Organise the client welcoming and actively participate in the sales
• Regularly conduct Sales in order to spread example to the sales team
• Conduct morning briefings with the Boutique Manager or ASM
• Ensure that the boutique is well maintained (storage, presentation, cleanliness and comfort: music volume, temperature, etc.)

Supervision of the sales teams :

• Relay the action plans defined by the Boutique Manager and Goyard's strategy to the sales team
• Guarantee an irreproachable attitude and grooming of the team
• Support sales assistant's integration and skills development

Administrative management :

• Monitor schedules (including break schedules) and alert management based on daily and seasonal business fluctuations to ensure an exceptional customer experience
• Regularly report on traffic and customer typology to adapt schedules to the floor activity
• Carry out the openings and closings of the boutique

Required qualifications and skills

You have solid experience (5 to 10 years) in managing a sales and consulting team in the luxury/retail sector and possess exemplary interpersonal skills.

Your ability to lead the sales team and ensure excellent service will enable you to succeed in the tasks assigned to you.

You are fluent in English, proficient in office software (Microsoft Office), and comfortable with cash register and after-sales service software.

You demonstrate leadership and know how to adapt to delicate situations (managing priorities, demanding customers).

You want to join a dynamic team with recognized expertise and thrive in a company whose values of transmission and proximity are recognized.