Field Services Engineer

Omnicell; Paris; On-site; EUR 42,000 - 64,000; Full time

Job summary

Omnicell is seeking a Field Service Engineer to perform periodic maintenance, troubleshoot and repair systems, and provide on-site and remote support. The role includes upgrades on customer sites and rotating weekend standby.

Candidates should have electronics/electrical/mechatronics training, healthcare experience, and strong networking skills, with fluency in French and travel willingness. Travel by car and plane is required, and the position emphasizes independent work and teamwork in a

Qualifications

• Vocational training in electronics, electrical, or mechatronics.
• Experience in hospital/healthcare ecosystem.
• Experience using generative AI tools to improve efficiency.

Responsibilities

• Periodic maintenance for systems within the assigned area.
• Troubleshooting and repairing existing systems.
• On-site analysis and solving problems via phone.
• Remote analysis via dial-up/remote control.
• Occasional helpdesk support.
• Upgrading existing systems on customer site.
• Rotating standby (emergency services) on weekends/holidays.

Skills

Electronics & electrical

Field service experience

Networking skills

French fluency

Driver's license B

Team player

Independent work

Willing to travel

Generative AI tools

Education

Electronics/Electrical/Mechatronics degree

Healthcare ecosystem experience

Job description

Job Title

Field Service Engineer

Responsibilities

• Periodic maintenance for our systems within the assigned area
• Troubleshooting and repairing existing systems
• Analysis and solving of problems on customer site via phone
• Analysis and solving of problems on customer site via dial-up connection/remote control
• Occasionally also support for our helpdesk
• Upgrading existing systems on Customer site
• Rotating standby (emergency services) on the weekends and national holidays

Required Knowledge and Skills

• Ideally, professional experience in the fields of mechanical engineering and automation technology
• Good skills in the field of electronical & mechanical installation
• Very good computer and networking skills
• Knowledge of HL7v2, FHIR Standard and interoperability process is a plus
• Good mechanical, electric and electronic knowledge and skills
• A Class B (FS3) driver's license
• Field Service Experience with direct Customer contact in technical area is required
• French language (fully competent) mandatory,conversational knowledge of English is required - other foreign languages are a plus
• Team player
• Communicative
• Flexible
• Diligent and precise
• Ability to work independently
• Motivated
• Able to travel by car and plane
  

Basic Qualifications

• Completed vocational training as an electronics engineer/electrical engineer/ mechatronics engineer
• Experience with Hospital and the Healthcare Ecosystem
• Training, certification, or demonstrated experience using generative AI tools to improve efficiency and outcomes

Work Conditions

70% Field / 30% Helpdesk

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.