Field Services Engineer

Spacelabs Healthcare; Friauville; Hybrid; EUR 44,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Life assurance

Job summary

Spacelabs Healthcare in France seeks a Field Services Engineer to diagnose customer problems, perform repairs, and support preventive maintenance across local and remote systems. You will train customers on new equipment, manage service logistics, and promote service contracts.

Strong communication, autonomy, and full driving license are essential. Occasional travel within the territory and beyond may be required.

Qualifications

• BAC + 2 or equivalent relevant experience.
• Degree in Electronics, Computer Science, or Biomedical Technology desirable.
• English fluency (written and spoken) mandatory.
• Valid Category B driving licence required.
• Patient Monitoring and Diagnostic Cardiology products knowledge (stand‑alone and networked).
• Experience with biomedical technology in a hospital or healthcare environment desirable.
• Large territory coverage experience.

Responsibilities

• Answer customer service calls and arrange service visits per policy.
• Implement service repairs and provide intervention reports; fault diagnosis and repair analysis.
• Schedule and execute Preventive Maintenance activities.
• Manage service operations in the territory and meet objectives.
• Report customer service/technical problems per Quality Policy.
• Provide regular activity reports.
• Promote service contracts and products; upsell where applicable.
• Install updates/upgrades and train customers on new equipment.
• Support during clinical trials or presentations as needed.
• Maintain inventory and field kits; ensure they are stocked and functional.
• Deliver Technical Training Courses to end-customers.
• Occasional international and domestic travel may be required.

Skills

Communication skills

English fluency

Autonomy

Teamwork

IT skills

Education

BAC + 2 (Bachelor + 2 years)

Electronics/CS/Biomedical Engineering degree desirable

Tools

Biomedical equipment knowledge

IT networking knowledge

PC software basics

Job description

Overview

At Spacelabs Healthcare, our mission is to drive continuous innovation in healthcare technology to improve both clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enabling better-informed decisions, improved efficiency, and safer care environments.

Why Spacelabs? Because lives depend on what we build.

Field Services Engineer - The ability to work in the field with minimum supervision, providing both service and user support. Requires a keen, focused mind to diagnose customer problems. Good communication skills with both customers and colleagues. A good degree of commercial awareness is required. Sound judgement is required in the analysis of technical, operational and logistic problems.

Responsibilities

• Answer all customer service calls from the territory (but not limited to) in accordance with company policies. Arranging both demand and scheduled service visits ensuring we fulfil any contractual obligations.
• Implement service repairs on all SLHC products and provide intervention reports to both customers and sales and service administration. Fault diagnosis and repair analysis systems to sub-assembly level along with maintenance upgrade and test.
• Schedule and execute Preventive Maintenance activities.
• Manage the Service operations in the territory and ensure all the Company’s customer service objectives are met. Ensure all relevant documentation is carried out.
• Report customer service/technical problems in accordance with the Quality Policy of the Company.
• Provide regular activity reports.
• Promote service contracts sales, billable repairs. Promote whenever applicable the products and services of Spacelabs Healthcare.
• Install all updates/upgrades as par Company requests. Install new equipment and train customers on its function.
• Provide support during clinical trials or presentations whenever necessary.
• Control and maintain inventory control. Ensure field kits are stocked and functional.
• Delivering Technical Training Courses to end-customers.
• Be at the Company disposal for any missions that require contribution.
• Provide support to other employees of the Company.
• International and domestic travel may be required
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

ESSENTIAL REQUIREMENTS:

• BAC + 2 (Bachelor + 2 years relevant experience)
• Electronic engineer. A Degree in Computer Science, Electronics, or Biomedical Technology desirable
• English fluency (written and spoken) mandatory
• Valid Category B driving licence required
• Patient Monitoring and Diagnostic Cardiology products knowledge (stand‑alone and networked solutions)
• Experience with biomedical technology in a hospital or healthcare environment is desirable
• Large territory coverage experience

OTHER DESIRABLE WORK REQUIREMENTS:

• Autonomy / Well organized
• Team spirit
• Implement service quotes/contracts
• Medical environment knowledge
• Located in Rhône-Alpes/South-East of France
• Strong IT skills
• Knowledge of personal computer, application software, databases and other applicable PC software is required
• IT network infrastructure knowledge
• Possess a high level of expertise to determine the most effective path to a solution.
• Advanced level of personal communication; written, oral and presentation skills.

Pay Range €44,000 to €48,000 Annually

Compensation

The above range represents base pay only. Final compensation will be determined based on factors such as job level, geographic location, start date, professional experience, job-related knowledge and skills, and educational background, alongside prevailing market, and business considerations.

Total Rewards

Base salary forms one component of a broader total rewards package. Depending on local eligibility and company policy, employees may also benefit from health insurance options, access to pension or retirement savings plans, life assurance, accidental death, and dismemberment (AD&D) cover (where applicable). Employees are entitled to paid time off, including annual leave, public holidays, bereavement leave, and time off for civic duties.