Field Service & Technical Support Manager

Wärtsilä Corporation; Surgères; Sur place; EUR 70 000 - 95 000; Plein temps

Résumé du poste

Wärtsilä Energy Services is seeking a Field Service Manager to lead field service operations in Surgères, France, ensuring safe, efficient and high-quality service delivery for power plant customers.

You will manage resources, develop a team of field service coordinators, drive continuous improvements, collaborate with regional teams and technical experts, and build strong customer partnerships to deliver lifecycle value.

Qualifications

• Experience in field service, power generation, energy, industrial operations, maintenance or related technical environments.
• Proven leadership experience managing operational teams and resources.
• Strong understanding of service delivery, workforce planning, and resource management.
• Experience building and maintaining customer relationships in a service-oriented business.

Responsabilités

• Lead and coordinate field service operations to ensure successful maintenance, overhaul, troubleshooting and technical support activities.
• Manage allocation and deployment of field service resources for safe, efficient, and customer-focused services.
• Lead and develop a team of field service coordinators and resource management professionals.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
• Collaborate with regional operations teams, technical experts, sales and business functions to forecast resource requirements.
• Monitor resource utilization, service delivery performance and KPIs to support data-driven decisions.
• Build trusted relationships with customers, contractors, suppliers and internal stakeholders.
• Ensure compliance with quality, environmental, health and safety standards across field service activities.

Connaissances

Field service leadership

Resource management

Stakeholder management

Power generation

Description du poste

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Field Service & Technical Support Manager

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are now looking for a Field Service Manager to join our Energy Services organization. In this role, you will lead field service operations and resource management activities, ensuring safe, efficient, and high-quality service delivery for our power plant customers. This role is based in Surgères (France)

As a key member of the Services leadership team, you will be responsible for developing people, driving operational excellence, optimizing resource utilization, and strengthening customer partnerships that support our mission of delivering lifecycle value to our customers.

What you will do

As Field Service Manager, you will be accountable for the delivery of field service activities within your area of responsibility, ensuring performance, customer satisfaction, and alignment with Wärtsilä Energy's business objectives.

Your responsibilities will include:

• Leading and coordinating field service operations to ensure the successful execution of maintenance, overhaul, troubleshooting, and technical support activities.
• Managing the allocation and deployment of field service resources to deliver safe, efficient, and customer-focused services.
• Leading and developing a team of field service coordinators and resource management professionals through coaching, objective setting, and performance management.
• Driving continuous improvement initiatives that enhance service quality, operational efficiency, responsiveness, and customer satisfaction.
• Collaborating with regional operations teams, technical experts, sales, and business functions to forecast resource requirements and ensure workforce readiness.
• Monitoring resource utilization, service delivery performance, and operational KPIs to support data-driven decision-making.
• Building trusted relationships with customers, contractors, suppliers, and internal stakeholders.
• Ensuring compliance with Wärtsilä's quality, environmental, health, and safety standards across all field service activities.
• Supporting the development of a high-performing and inclusive culture that encourages learning, innovation, and operational excellence.

Who you are

You are a customer-focused leader who thrives in a dynamic service environment. You combine operational discipline with strong people leadership and enjoy working collaboratively across teams and cultures.

We believe you have:

• Experience in field service, power generation, energy, industrial operations, maintenance, or a related technical environment.
• Demonstrated leadership experience managing operational teams and resources.
• Strong understanding of service delivery, workforce planning, and operational resource management.
• Experience building and maintaining customer relationships in a service-oriented business.
• Strong analytical and problem-solving capabilities with a continuous improvement mindset.
• Excellent communication and stakeholder management skills.
• Knowledge of health, safety, environmental, and quality management practices.
• The ability to lead change, inspire teams, and drive results in a fast-paced environment.

Why you and us?

At Wärtsilä, you will be part of a global network of professionals working together to accelerate the transition to sustainable energy systems. We value empowerment, collaboration, and curiosity, and we believe that diversity of thought drives innovation.

With us, you will:

• Have a direct impact on customer success and the reliability of critical energy infrastructure.
• Work with talented colleagues across a global organization.
• Be empowered to develop new ideas and improve the way we serve our customers.
• Grow your leadership capabilities through meaningful challenges and development opportunities.
• Contribute to Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services.

Nous vous offrez :

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .