Customer Quality Engineer

Wärtsilä Corporation; France; Hybride; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Wärtsilä Energy's Special Applications is seeking a Customer Quality Engineer to act as the primary customer interface for quality matters on projects in Surgères, France. You will ensure compliance with contractual, regulatory and Wärtsilä quality requirements throughout engine reconditioning and installation activities.

You will drive audits, corrective actions and continuous improvement, coordinating with contract teams and stakeholders, while upholding a strong quality and safety culture

Qualifications

• Bachelor's or Master's degree in Engineering, Quality Management, or a related technical field.
• Experience in customer quality, quality assurance, or quality management within an industrial environment.
• Strong knowledge of root cause analysis and structured problem-solving methodologies.
• Experience with quality audits and quality management systems.
• Strong customer focus and stakeholder management skills.
• Ability to work effectively across multicultural and multidisciplinary teams.
• Professional proficiency in English; French is considered an advantage.

Responsabilités

• Act as the primary customer interface on all quality-related matters.
• Manage and follow up customer complaints, disputes, and non-conformities.
• Develop and monitor corrective and preventive action plans using structured problem-solving and root cause analysis methodologies.
• As a member of contract teams, execute agreed quality responsibilities defined within customer contracts.
• Prepare, maintain, and update customer-specific quality documentation, including quality management plans and project documentation.
• Ensure compliance with contractual, documentation, and regulatory quality requirements.
• Support customer inspections during engine reconditioning activities and onsite installations.
• Assist the Operational Quality Manager during engine reconditioning and installation projects.
• Coordinate and monitor customer and certification audits within the defined scope.
• Drive continuous improvement initiatives based on customer feedback, audit findings, and performance indicators.

Connaissances

Root cause analysis

Structured problem-solving

Customer focus

Stakeholder management

Multicultural teamwork

English proficiency

Formation

Bachelor's or Master's in Engineering/Quality Management

Outils

Quality Management Systems (QMS)

Description du poste

Customer Quality Engineer

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are looking for a Customer Quality Engineer to join Wärtsilä Energy's Special Applications organization. This role is based in our office in Surgères, France.

Special Applications is dedicated to providing lifecycle services for highly strategic and critical equipment. The scope includes the overhaul and reconditioning of emergency engines for selected nuclear power plants worldwide, as well as the engines powering the French Army's Leclerc battle tanks.

In this role, you will serve as the primary customer interface for quality-related matters while ensuring compliance with contractual, regulatory, and operational requirements throughout project execution.

Main Responsibilities

Customer Quality Management

• Act as the primary customer interface on all quality-related matters.
• Manage and follow up customer complaints, disputes, and non-conformities.
• Develop and monitor corrective and preventive action plans using structured problem-solving and root cause analysis methodologies.
• As a member of contract teams, execute agreed quality responsibilities defined within customer contracts.
• Prepare, maintain, and update customer-specific quality documentation, including quality management plans and project documentation.
• Ensure compliance with contractual, documentation, and regulatory quality requirements.
• Support customer inspections during engine reconditioning activities and onsite installations.
• Assist the Operational Quality Manager during engine reconditioning and installation projects.
• Coordinate and monitor customer and certification audits within the defined scope.

Customer Quality Development

• Plan and conduct audits together with customer representatives.
• Collect customer feedback and support the deployment of quality tools and quality assurance systems.
• Drive continuous improvement initiatives based on customer feedback, audit findings, and performance indicators.

Processes and Procedures

• Develop and maintain Special Applications quality procedures and documentation.
• Ensure alignment between customer requirements, applicable regulations, and Wärtsilä internal procedures and work instructions.
• Implement and improve quality systems, processes, tools, and programs within the area of responsibility.

Quality and Safety Culture

• Support the implementation of a strong quality and safety culture across the organization.
• Contribute to the quality assurance of products, solutions, and ways of working.
• Ensure compliance with customer requirements and Wärtsilä Quality, Health, Safety, and Environmental guidelines.
• Foster effective cross-functional and cross-unit collaboration within the Special Applications organization.
• Monitor and report quality performance through relevant KPIs and performance metrics.

What We Expect

• Bachelor's or Master's degree in Engineering, Quality Management, or a related technical field.
• Experience in customer quality, quality assurance, or quality management within an industrial environment.
• Strong knowledge of root cause analysis and structured problem-solving methodologies.
• Experience with quality audits and quality management systems.
• Strong customer focus and stakeholder management skills.
• Ability to work effectively across multicultural and multidisciplinary teams.
• Professional proficiency in English; French is considered an advantage.

Additional Information

• This position requires travel of up to 20% of working time.
• All activities must be carried out in compliance with applicable Quality, Health, Safety, and Environmental requirements, in line with Wärtsilä's commitment to operational excellence and sustainable performance.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .