Experience Leader, Forum & Visitors Center

Hager; Obernai; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Hager is seeking a Manager Events & Visitors Center (Hager Forum) in Obernai (67) to lead and grow the Forum as a premier experience platform. You will manage the team, budget and cross-functional partnerships to deliver a seamless, high-quality visitor experience aligned with Hager’s strategy.

You will lead a diverse team and collaborate with senior leaders across international teams, shaping a unique experience for customers, partners and employees. This is a permanent, on-site role in Obernai.

Qualifications

• Master's degree in Business Administration, Hospitality, Event Management, Communications or related field.
• 7+ years of experience in customer experience, hospitality, event or venue management, ideally in an international environment.
• Proven leadership experience in a dynamic environment and strong stakeholder management skills.
• Experience in budget management and operational planning.
• Strategic mindset with a pragmatic, hands-on approach; strong service orientation.

Responsabilités

• Lead and develop the Hager Forum and its overall visitor experience, translating our ambition for “One Hager experience” into practice.
• Define priorities, manage the annual planning and budget, ensure operational excellence and drive continuous improvement.
• Lead and develop the Forum team, fostering a service- and experience-oriented culture and ensuring efficient resource planning and performance management.
• Act as a key partner to Business Units and functions, translating their needs into impactful Forum experiences and aligning with Hager’s strategic objectives.
• Oversee the Forum’s operations, budget and resources, ensuring quality, efficiency and continuous improvement.
• Work closely with Real Estate and Facility Management and other partners for a seamless, safe environment.
• Contribute to further development of experience standards and best practices across Hager.

Connaissances

Leadership

Stakeholder management

Budget management

Operations planning

Service orientation

Formation

Master's degree in Business Administration, Hospitality, Event Management, Communications or related field

Description du poste

Hager is seeking a Manager Events & Visitors Center (Hager Forum) in Obernai (67) to lead and grow the Forum as a premier experience platform. You will manage the team, budget and cross-functional partnerships to deliver a seamless, high-quality visitor experience aligned with Hager’s strategy.

You will lead a diverse team and collaborate with senior leaders across international teams, shaping a unique experience for customers, partners and employees. This is a permanent, on-site role in Obernai.