Manager, World-Class Visitor Experience & Events

Hager Group; Obernai; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Onboarding program

Hi University

Internal mobility

Job summary

Hager Group is seeking a Manager Events & Visitors Center (m/f/d) to lead and develop the Hager Forum as a premier experience platform. You will translate our brand, culture and solutions into memorable experiences for customers, partners and employees.

Based in Obernai, you will join the Communications Team, report to the Head of Corporate Events & Hager Forum Experience, and drive operations, budgeting and service excellence to support strategic priorities.

Qualifications

• Master’s degree or equivalent in Business Administration, Hospitality, Event Management, Communications, Marketing or a related field.
• Several years (>7) of experience in customer experience, hospitality, event or venue management, ideally international.

Responsibilities

• Lead and develop the Hager Forum and its overall visitor experience, defining priorities, managing annual planning and budget, and driving continuous improvement.
• Ensure outstanding and consistent experience for customers, partners, employees and executives.
• Lead and develop the Forum team with a service- and experience-oriented culture and manage resources and performance.
• Act as a key partner to Business Units and translate their needs into Forum experiences while aligning with strategic objectives.
• Oversee operations, budget and resources to ensure quality and efficiency.
• Collaborate with Real Estate and Facility Management for a seamless, safe environment.
• Contribute to experience standards and best practices across Hager.

Skills

Customer experience

Hospitality

Event or venue management

Leadership

Stakeholder management

Budgeting

Strategic thinking

Communication with executives

Education

Master's degree in Business Administration / Hospitality / Event Management / Communications / Marketing

Job description

Hager Group is seeking a Manager Events & Visitors Center (m/f/d) to lead and develop the Hager Forum as a premier experience platform. You will translate our brand, culture and solutions into memorable experiences for customers, partners and employees.

Based in Obernai, you will join the Communications Team, report to the Head of Corporate Events & Hager Forum Experience, and drive operations, budgeting and service excellence to support strategic priorities.