Manager Events & Visitors Center (m/f/d)

Hager; Obernai; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Hager is seeking a Manager Events & Visitors Center (Hager Forum) in Obernai (67) to lead and grow the Forum as a premier experience platform. You will manage the team, budget and cross-functional partnerships to deliver a seamless, high-quality visitor experience aligned with Hager’s strategy.

You will lead a diverse team and collaborate with senior leaders across international teams, shaping a unique experience for customers, partners and employees. This is a permanent, on-site role in Obernai.

Qualifications

• Master's degree in Business Administration, Hospitality, Event Management, Communications or related field.
• 7+ years of experience in customer experience, hospitality, event or venue management, ideally in an international environment.
• Proven leadership experience in a dynamic environment and strong stakeholder management skills.
• Experience in budget management and operational planning.
• Strategic mindset with a pragmatic, hands-on approach; strong service orientation.

Responsabilités

• Lead and develop the Hager Forum and its overall visitor experience, translating our ambition for “One Hager experience” into practice.
• Define priorities, manage the annual planning and budget, ensure operational excellence and drive continuous improvement.
• Lead and develop the Forum team, fostering a service- and experience-oriented culture and ensuring efficient resource planning and performance management.
• Act as a key partner to Business Units and functions, translating their needs into impactful Forum experiences and aligning with Hager’s strategic objectives.
• Oversee the Forum’s operations, budget and resources, ensuring quality, efficiency and continuous improvement.
• Work closely with Real Estate and Facility Management and other partners for a seamless, safe environment.
• Contribute to further development of experience standards and best practices across Hager.

Connaissances

Leadership

Stakeholder management

Budget management

Operations planning

Service orientation

Formation

Master's degree in Business Administration, Hospitality, Event Management, Communications or related field

Description du poste

We are looking for a Manager Events & Visitors Center (Hager Forum) (m/f/d) to lead and further develop the Hager Forum as one of Hager’s key experience platforms.

In this role, you will bring our brand, culture and solutions to life for customers, partners and employees. You will combine experience excellence, hospitality, business partnership and operational leadership to create memorable experiences and ensure the Forum supports Hager’s strategic and business priorities.

As a Manager Events & Visitors Center (m/f/d), you will join our Communications Team and report directly to the Head of Corporate Events & Hager Forum Experience and be based in Obernai (67) for a permanent contract.

You Will

What exciting opportunities await you

• Lead and further develop the Hager Forum and its overall visitor experience, translating our ambition for “One Hager experience” into practice. You will define priorities, manage the annual planning and budget, ensure operational excellence and drive continuous improvement.
• Ensure an outstanding and consistent experience for customers, partners, employees and executives.
• Lead and develop the Forum team, fostering a strong service- and experience-oriented culture and ensure efficient resource planning and performance management.
• Act as a key partner to Business Units and functions, understanding their needs and translating them into impactful Forum experiences. You will balance priorities, manage the Forum portfolio and ensure all activities support Hager’s strategic objectives.
• Oversee the Forum’s operations, budget and resources, ensuring quality, efficiency and continuous improvement.
• Work closely with Real Estate and Facility Management and other partners to ensure a seamless, safe and high-quality environment.
• Contribute to the further development of experience standards and best practices across Hager.

What You Ideally Bring With You

• A Master’s degree or equivalent qualification in Business Administration, Hospitality, Event Management, Communications, Marketing or a related field.
• Several years (>7) of experience in customer experience, hospitality, event or venue management, ideally in an international environment.
• Proven leadership experience in a dynamic environment as well as strong stakeholder management skills.
• Experience in budget management and operational planning.
• A strategic mindset combined with a pragmatic, hands-on approach.
• Strong service orientation and a genuine passion for creating memorable experiences.
• Excellent communication skills and confidence when interacting with senior executives and external guests.
• Fluency in French and English; additional languages are an advantage.

What We Offer You

• A unique opportunity to lead and shape the future of the Hager Forum and its experience.
• A diverse role combining customer and employee experience, leadership, business partnership and operations.
• Close collaboration with senior leaders, international teams, customers and partners across Hager.
• A high level of responsibility and the opportunity to make a visible contribution to Hager’s brand and business priorities.
• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager's awarded Hi University.
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter
• A second Interview will be then organized with the N+2 & the HR manager

As an international company, our company language is English.