Executive, Sales Operations (France)

Malaysia Airlines; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Malaysia Airlines is seeking an Executive, Sales Operations to support the sales team in achieving commercial objectives. The role manages agent and customer interactions, coordinates sales activities, and provides analytical and reporting support to ensure smooth sales operations and compliance with policies.

The Executive will help strengthen relationships with trade partners and customers, deliver frontline support to agents, and assist with data preparation and training on sales tools to

Qualifications

• Degree in Business, Marketing, or related field; 3–5 years in airline sales or aviation.

Responsibilities

• Support sales team to achieve commercial objectives by managing agent and customer interactions.
• Coordinate sales activities and provide analytical and reporting support.
• Assist with real-time communication during disruptions to facilitate re-accommodation and adhere to policies.
• Maintain accurate travel agent and Corporate TMC data in internal systems.
• Draft and distribute trade communications, promotions, fare updates, and policy changes to agents and corporate clients.
• Support group booking and ticketing through the Group Portal, including quotations and system support.
• Provide ticketing support and handle refunds in line with fare rules and airline policies.
• Collaborate with Finance on POs and payment timing; compile sales reports and market trends.

Education

Degree in Business, Marketing, or related field

Job description

Reports To

Country Manager Or As Otherwise Directed By The Company.

Role Purpose

The Executive, Sales Operations is responsible for supporting the sales team in achieving commercial objectives by managing agent and customer interactions, coordinating sales activities, and providing analytical and reporting support. The role contributes to the smooth delivery of sales operations, ensures compliance with policies and procedures, and helps strengthen relationships with trade partners and customers.

Job Title

Executive, Sales Operations

Reports To

Country Manager Or As Otherwise Directed By The Company.

Role Purpose

The Executive, Sales Operations is responsible for supporting the sales team in achieving commercial objectives by managing agent and customer interactions, coordinating sales activities, and providing analytical and reporting support. The role contributes to the smooth delivery of sales operations, ensures compliance with policies and procedures, and helps strengthen relationships with trade partners and customers.

Key Accountability

• Agent & Corporate TMC Guest Support


• Provide frontline support to travel agents, Corporate TMC and guests by managing inquiries, bookings, and post-travel services to ensure smooth operations.


• Respond to queries from agents, Corporate TMC and guests on bookings, fares, policies, and ticketing, ensuring timely and accurate resolution.


• Deliver real-time communication and assistance during flight disruptions to facilitate re-accommodation and apply commercial policies effectively.


• Agent, Corporate TMC Data & Trade Communications


• Maintain accurate and timely updates of travel agent & Corporate TMC details in internal systems in line with commercial policies.


• Draft, format, and distribute trade communications, including promotions, fare updates, and policy changes, to agents, OTAs, consolidators, and corporate clients.


• Group Booking & Ticketing Management


• Assist agents and corporate clients with group travel requests through the Group Portal, including quotations, booking modifications, and system support.


• Provide ticketing support for travel agents, including issuance, reissuance, payment validation, and compliance with fare rules.


• Process involuntary refunds in compliance with airline policies, regulatory requirements, and revenue protection standards.


• Fare Filing & Fare Bench Marking


• File and update public, private, and promotional fares in internal systems and distribution platforms as guided.


• Monitor competitor fares and conduct benchmarking to provide pricing intelligence and ensure parity across channels.


• Support Sales Marketing Campaign and Promotions


• Support sales and marketing initiatives by coordinating backend tasks such as data preparation, reporting, and system setup.


• Facilitate Training for Agents on Sales Tools


• Facilitate training sessions for agents on airline sales tools and platforms to enhance efficiency and strengthen partnerships.


• Reporting & Finance Support


• Coordinate with Finance to process and track Purchase Requests and Purchase Orders, ensuring compliance and timely vendor payments.


• Compile and analyze sales reports, including revenue, load factors, incentives, and market trends, to support data-driven decision-making including Corporate TMC performance reports.


• Investigate and resolve Agency Debit and Credit Memo issues to ensure accuracy and adherence to IATA regulations.

Qualifications & Working Experience

• Degree in Business, Marketing, or any related field with 3-5 years of relevant working experience in airline sales or the aviation industry.