Sales Operations Executive - Travel & Aviation

Malaysia Airlines; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Malaysia Airlines is seeking an Executive, Sales Operations to support the sales team in achieving commercial objectives. The role manages agent and customer interactions, coordinates sales activities, and provides analytical and reporting support to ensure smooth sales operations and compliance with policies.

The Executive will help strengthen relationships with trade partners and customers, deliver frontline support to agents, and assist with data preparation and training on sales tools to

Qualifications

• Degree in Business, Marketing, or related field; 3–5 years in airline sales or aviation.

Responsibilities

• Support sales team to achieve commercial objectives by managing agent and customer interactions.
• Coordinate sales activities and provide analytical and reporting support.
• Assist with real-time communication during disruptions to facilitate re-accommodation and adhere to policies.
• Maintain accurate travel agent and Corporate TMC data in internal systems.
• Draft and distribute trade communications, promotions, fare updates, and policy changes to agents and corporate clients.
• Support group booking and ticketing through the Group Portal, including quotations and system support.
• Provide ticketing support and handle refunds in line with fare rules and airline policies.
• Collaborate with Finance on POs and payment timing; compile sales reports and market trends.

Education

Degree in Business, Marketing, or related field

Job description

Malaysia Airlines is seeking an Executive, Sales Operations to support the sales team in achieving commercial objectives. The role manages agent and customer interactions, coordinates sales activities, and provides analytical and reporting support to ensure smooth sales operations and compliance with policies.

The Executive will help strengthen relationships with trade partners and customers, deliver frontline support to agents, and assist with data preparation and training on sales tools to