European Technical Support Leader - AI-Driven & Compliant

Aggreko; Brétigny-sur-Orge; Remote; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Flexible home-based

Leadership role across Europe

AI tools exposure

Career development

Global collaboration

Zusammenfassung

Aggreko is seeking a Technical Support Manager to lead our European Technical Support Desk, ensuring timely, high-quality support for power, heating, cooling and energy solutions across operations and sales.

You will drive compliance with EU regulations, manage distributed teams, elevate self-service tools and AI-assisted support, and partner with customers to optimize solution sizing and performance.

Qualifikationen

• Experience leading technical teams across multiple locations.
• Strong background in power, temperature control or industrial equipment.
• Knowledge of EU regulatory frameworks (F-Gas, PED, PSSR).
• Data-driven with analytics to improve outcomes.

Aufgaben

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PED, MPD).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

Kenntnisse

Technical leadership

Power equipment

EU compliance

Team management

Data driven

AI tools

Jobbeschreibung

Aggreko is seeking a Technical Support Manager to lead our European Technical Support Desk, ensuring timely, high-quality support for power, heating, cooling and energy solutions across operations and sales.

You will drive compliance with EU regulations, manage distributed teams, elevate self-service tools and AI-assisted support, and partner with customers to optimize solution sizing and performance.