European IT Infrastructure & Support Lead

Akiem; France; Hybrid; EUR 85,000 - 120,000; Full time

Job summary

AKIEM is seeking an Infrastructure & Support Manager to lead IT infrastructure operations and end-user support across several European countries, reporting to the Group IT Director. You will drive reliability, performance and continuous improvement of IT services supporting business operations.

You will oversee distributed teams and external providers, harmonize processes, and collaborate with Enterprise Architecture and Cybersecurity to ensure governance and security standards.

Qualifications

• 8+ years of experience in IT Infrastructure, IT Operations or IT Support.
• Experience in international and multi-site environments.
• Experience with service delivery, incident management and vendor coordination.
• Knowledge of Microsoft environments and ITIL practices.
• Fluent English and French.

Responsibilities

• Lead and coordinate infrastructure and IT support teams across multiple European locations.
• Ensure the availability, reliability and performance of core IT services and workplace environments.
• Oversee daily support operations, including incident management, escalations and service follow-up.
• Drive continuous improvement initiatives to enhance service quality and user satisfaction.
• Harmonize and formalize operational processes, roles and support practices across countries.
• Coordinate external service providers and monitor operational performance against expectations.
• Support infrastructure deployment and operational projects in collaboration with local and central teams.
• Work closely with Enterprise Architecture and Cybersecurity teams to ensure alignment with company standards, governance requirements and security best practices.
• Contribute to the ongoing development and maturity of AKIEM's European IT operations model.

Skills

IT Infrastructure

IT Operations

Service delivery

Incident management

Vendor coordination

English

French

Microsoft environments

ITIL practices

Tools

Microsoft environments

Job description

AKIEM is seeking an Infrastructure & Support Manager to lead IT infrastructure operations and end-user support across several European countries, reporting to the Group IT Director. You will drive reliability, performance and continuous improvement of IT services supporting business operations.

You will oversee distributed teams and external providers, harmonize processes, and collaborate with Enterprise Architecture and Cybersecurity to ensure governance and security standards.