Infrastructure & Support Manager

Akiem; Saint-Ouen-sur-Seine; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

AKIEM is seeking an Infrastructure & Support Manager to lead IT infrastructure operations and end-user support across multiple European locations. Reporting to the Group IT Director, you will drive reliability and performance of services, oversee distributed teams and external providers, and standardize practices across the organization.

The role combines leadership with hands-on execution, focusing on governance, continuous improvement and user experience across Europe.

Qualifications

• Infrastructure/operations experience of 8+ years.
• International, multi-site environment experience favored.
• Fluent in English and French.

Responsibilities

• Lead and coordinate IT infrastructure and support teams across Europe.
• Ensure availability, reliability and performance of core IT services.
• Oversee daily incident management, escalations and follow-ups.
• Drive continuous improvement to raise service quality and user satisfaction.
• Harmonize processes, roles and practices across countries.
• Coordinate external providers and monitor performance.
• Support deployment and projects with local and central teams.
• Collaborate with Enterprise Architecture and Cybersecurity to align with standards.

Skills

IT Infrastructure

IT Operations

Incident management

Vendor coordination

MS environments

ITIL

English

French

Multi-site

Job description

A leading European provider of services to rail operators, manufacturers, and local authorities, Akiem offers its 100 customers in 22 European countries a fleet of over 760 locomotives and 42 passenger vehicles, as well as solutions covering the entire rolling stock value chain.

Akiem runs a comprehensive, certified Entity in Charge of Maintenance (ECM) industrial ecosystem built around a pan-European network of workshops and extensive inventories of spare parts for the maintenance of the rolling stock supplied to its customers.

About The Role

As part of the continued growth and transformation of our European IT organization, AKIEM is looking for an Infrastructure & Support Manager to lead and coordinate IT infrastructure operations and end-user support activities across several European countries.

Reporting directly to the Group IT Director, you will play a key role in ensuring the reliability, performance and continuous improvement of IT services supporting our business operations. You will oversee infrastructure and support activities, coordinate distributed teams and external service providers, and help establish consistent ways of working across the organization.

This position combines operational leadership, team management and service delivery oversight in a dynamic international environment. Beyond day-to-day operations, you will actively contribute to the standardization and maturity of IT practices, helping to strengthen governance, optimize support processes and enhance the overall user experience across Europe.

We are looking for a hands-on leader who can balance operational excellence with a pragmatic approach, while building strong collaboration between local teams, central IT functions and key business stakeholders.

Key Responsibilities

• Lead and coordinate infrastructure and IT support teams across multiple European locations.
• Ensure the availability, reliability and performance of core IT services and workplace environments.
• Oversee daily support operations, including incident management, escalations and service follow-up.
• Drive continuous improvement initiatives to enhance service quality and user satisfaction.
• Harmonize and formalize operational processes, roles and support practices across countries.
• Coordinate external service providers and monitor operational performance against expectations.
• Support infrastructure deployment and operational projects in collaboration with local and central teams.
• Work closely with Enterprise Architecture and Cybersecurity teams to ensure alignment with company standards, governance requirements and security best practices.
• Contribute to the ongoing development and maturity of AKIEM's European IT operations model.

Profile

• 8+ years of experience in IT Infrastructure, IT Operations or IT Support.
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• Previous experience managing technical or operational IT teams.
• Strong exposure to international and multi-site environments.
• Experience with service delivery, incident management and vendor coordination.
• Knowledge of Microsoft environments, ITIL practices and infrastructure governance is a plus.
• Fluent English and French.

Personal qualities

• Pragmatic and hands‑on leader
• Strong organizational and coordination skills
• Collaborative and service‑oriented mindset
• Structured, reliable and execution‑focused
• Comfortable driving change and continuous improvement

Why join AKIEM?

• Take a key leadership role within a fast‑growing European company.
• Contribute directly to the transformation and modernization of IT operations across multiple countries.
• Work in an international, collaborative and business‑oriented environment.
• Lead impactful initiatives combining operational excellence, service improvement and organizational development.

Does this description resonate with you? This role, in a particularly stimulating environment, could be the perfect fit for you!

Don't hesitate-join a motivated and dynamic team within an inspiring group that truly values strong, human relationships :)

A European Provider Of Services To Railway Operators, Manufacturers, And Local Authorities, Akiem Offers Its More Than 90 Clients In 22 European Countries a Fleet Of 760 Locomotives And 42 Passenger Vehicles, As Well As Solutions Covering The Entire Value Chain Of Rolling Stock

The majority of its more than 450 employees are based in France, Germany, Poland, Sweden, Italy, Hungary, and the United Kingdom. Akiem manages a complete and certified industrial ecosystem as an Entity in Charge of Maintenance (ECM), built around a pan‑European network of workshops and large stocks of spare parts for the maintenance of rolling stock provided to its clients.

• Locomotive rental
• Maintenance and services
• Passenger train rental