Global IT Support Lead: Service Excellence & Growth

EFOR; Champagne-au-Mont-d'Or; Remote; EUR 60,000 - 100,000; Full time

Job summary

EFOR is seeking an experienced IT Support Manager to lead a distributed team across Europe, Americas, and APAC. You will drive user-centric support, foster a customer-focused culture, and partner with stakeholders to elevate IT as a trusted business enabler.

You will oversee service delivery, incident management, and continuous improvement, shaping the future of IT services within the group.

Qualifications

• Bachelor's or Master's degree in Information Technology, Computer Science, or related field.
• 3-5+ years of experience in IT Support, Service Desk, or End-User Services.
• Experience managing or coordinating support teams in international environments.

Responsibilities

• Lead, coach, and develop the IT Support team across multiple locations.
• Foster a positive, customer-focused culture within the support organization.
• Define priorities, objectives, and performance indicators for the team.
• Ensure high levels of user satisfaction and service quality.
• Act as an escalation point for critical incidents and major user issues.

Job description

EFOR is seeking an experienced IT Support Manager to lead a distributed team across Europe, Americas, and APAC. You will drive user-centric support, foster a customer-focused culture, and partner with stakeholders to elevate IT as a trusted business enabler.

You will oversee service delivery, incident management, and continuous improvement, shaping the future of IT services within the group.