European CRM & Retail Project Lead (Hybrid)

Groupe Clarins; Paris; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Transportation

Sports & culture

Works Council (CSE)

Product allocation

Company restaurant

Job summary

Groupe Clarins in Paris is seeking a CRM & Retail Project Manager Europe to lead retail projects with a CRM vision across Europe. You will coordinate with IT, regional and international CRM teams and data representatives to drive personalized loyalty and 360° customer insights.

The role requires strong project management, stakeholder engagement, and fluency in French and English. It is a 15‑month temporary contract based in Paris with hybrid work options.

Qualifications

• 4 years of experience in retail, clienteling and CRM project management with a strong business focus.
• Solid understanding of retail environment and digital trends.
• Excellent written and verbal communication in French and English.

Responsibilities

• Coordinate and communicate about retail topics across Europe and ensure prioritization of developments and timelines.
• Lead regional communications to keep stakeholders informed about priorities and roadmaps.
• Follow up on retail technical integration projects with CRM tools and ensure successful delivery.
• Collaborate with CRM and e-commerce teams to enhance omnichannel customer experiences.
• Organize the sharing of CRM and retail best practices at European level.

Skills

Project management

CRM tools

Data-driven

Stakeholder management

JIRA

Adobe Campaign

GDPR compliance

Education

Master’s degree in Business or Engineering

Tools

Stibo

Adobe Campaign

Cegid Y2

C-link

Booxi

Bambuser

Job description

Groupe Clarins in Paris is seeking a CRM & Retail Project Manager Europe to lead retail projects with a CRM vision across Europe. You will coordinate with IT, regional and international CRM teams and data representatives to drive personalized loyalty and 360° customer insights.

The role requires strong project management, stakeholder engagement, and fluency in French and English. It is a 15‑month temporary contract based in Paris with hybrid work options.