Strategic Enterprise Technical Success Manager (France)

Frontdoor Defense; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Life & disability insurance

Medical insurance

Meal vouchers

Employee Assistance Program

Job summary

Darktrace is seeking a Technical Success Manager for enterprise accounts in France. You will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, embedding the platform into daily security operations, reducing risk, and delivering measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to provide a clear technical view of customer health, adoption progress, risks, and

Qualifications

• Fluency in French and English is essential.
• 3+ years' experience in a technical, customer-facing role such as Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• Experience configuring enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to drive adoption, retention, technical value realisation, and customer health improvement.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response is desirable.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Skills

French & English

Technical depth

Customer-facing

Stakeholder mgmt

Job description

Darktrace is seeking a Technical Success Manager for enterprise accounts in France. You will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, embedding the platform into daily security operations, reducing risk, and delivering measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to provide a clear technical view of customer health, adoption progress, risks, and