Customer Success Manager

Go1; Paris; Sur place; EUR 40 000 - 80 000; Plein temps

Avantages offerts par ce poste

Plan d'incitation compétitif

Plan d'options d'achat d'actions

Approche flexible du travail

Remboursement mensuel du transport

Budget unique pour l'aménagement du bureau à domicile

Accès illimité à la plateforme d'apprentissage Go1

Congé de bénévolat

Jours fériés flexibles

Congé parental et soutien pour les parents

Initiatives de bien-être et programme d'assistance aux employés

Résumé du poste

Rejoignez une entreprise innovante à la pointe de la transformation éducative. Dans ce rôle, vous serez le moteur de la stratégie d'entreprise et de l'adoption de contenu, créant des relations solides avec des clients clés. Vous aurez l'opportunité de collaborer avec des équipes diverses pour façonner l'avenir des solutions d'apprentissage. Si vous êtes passionné par l'éducation et prêt à relever des défis, cette position est faite pour vous. Ensemble, nous pouvons changer le monde, un apprenant à la fois.

Qualifications

• Expérience avérée dans l'atteinte des objectifs de vente et la fidélisation des clients.
• Capacité à anticiper les besoins des clients et à identifier des opportunités de croissance.

Responsabilités

• Développer des relations solides avec des clients de haut niveau et assurer leur satisfaction.
• Collaborer avec les équipes pour déployer des solutions de contenu pour les comptes clés.

Connaissances

Gestion de projet

Compétences analytiques

Gestion du temps

Communication avec les dirigeants

Anticipation des besoins des clients

Formation

Diplôme en commerce ou domaine connexe

Description du poste

The next chapter of our growth story needs YOU!

At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious, collaborative, and inspired by life-long learning. Although we have different backgrounds, we share the same vision; to reach a billion learners as we unlock positive potential through a love of learning. We owe it all to our people. Every win… every idea… every extra mile. They've made us who we are. And there's so much still to do – so much opportunity for you to own. Together, we're on a path to improving a billion lives and a culture where everyone can thrive.

About the role:

You'll be the driving force behind our Enterprise strategy, growth, and content adoption. By nurturing and expanding our most valuable partnerships in Southern EMEA, you will have the opportunity to leverage your proven experience and set new industry standards. Is this the challenge you've been waiting for to elevate your impact and drive transformative results?

Here's a taste of what you'll be doing:

• Build and cultivate strong Enterprise relationships across new and existing high-value customers, ensuring their needs are met and account health is closely monitored.
• Orchestrate seamless implementations and deployments of Go1's content solutions for top-tier accounts, collaborating with our Onboarding, Content, and Customer Experience teams.
• Weave intricate, multi-threaded relationships with decision-makers at your customers' organisations, fostering trust and long-lasting partnerships.
• Lead Quarterly Business Reviews within your portfolio, uncovering golden opportunities for growth and expansion.
• Collaborate with our product, design, and engineering teams, providing informed recommendations to shape Go1's Enterprise product roadmap, enhancing the customer experience.
• Partner cross-functionally with Sales, Support, Marketing, and Operations teams, driving efficiencies throughout the account lifecycle.
• Maintain a ruthless focus on results – revenue and forecast accuracy – while inspiring and leading your ecosystem to new heights.
• Navigate the complex landscape of internal and external stakeholders, from C-suite executives to investors, partners, and cross-functional allies.
• Contribute to the team's strategy, pioneering new processes and groundbreaking ideas that will shape our future success.
• Confidently and persuasively tell a compelling story, owning the room with your charismatic presence and convincing narratives.
• Leverage your analytical skills to develop and execute long-term account plans, ensuring sustainable growth and success.

What will make us excited about you:

• Consistent track record of hitting or exceeding sales targets in your current role with at least two years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and forecasting accuracy.
• You have the ability to anticipate customers' needs to identify growth opportunities across various types of accounts.
• Very strong organisational, project management, and time management skills.
• Proven ability to articulate contractual, technical, and financial value points to customers, internal senior leaders, and executive leaders.
• Ability to discuss Go1's value proposition with C-level executives, finance teams, and decision-makers.
• Fluency in written and spoken French and English.
• High energy, adaptability, and understanding of change within the evolution of our environment.

Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at a time.

While technical skills are important, it is just as important for us to find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.

Benefits:

• Competitive incentive plan in addition to salary.
• Employee Stock Option Plan.
• Flexible approach to work.
• Monthly work from home or transport reimbursement.
• One-time work from home office set up budget.
• Unlimited access to the Go1 Learning Hub, and mentorship program.
• Volunteer leave to give back to the community.
• Flexible public holidays - take the days off that are important to you, swap out the ones that are not.
• Family planning & parental leave, plus support for parents returning to work.
• Wellness initiatives and an Employee Assistance Program.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

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