Enterprise CS Leader: Scale Adoption, Expand & Retain

Harvey

Paris

Sur place

EUR 150 000 - 200 000

Plein temps

14 jours+

Générateur de candidature

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Résumé du poste

Harvey is seeking an Enterprise Customer Success Leader to shape strategy and drive value for multi-million dollar accounts. You will lead a high-impact CS organization within a fast-scaling, post-IPO environment, guiding renewal and expansion through proactive engagement and rigorous processes.

You will develop playbooks, mentor talent, and collaborate with Product and Engineering to convert customer feedback into measurable improvements.

Qualifications

Proven leadership of high-performing CS teams in late-stage or post-IPO Enterprise SaaS.
Experience designing CS strategies to drive adoption, reduce churn, and promote expansion.
Proven ability to hire, coach, and develop talent at scale.
Strong KPI reporting and stakeholder management across complex accounts.

Responsabilités

Lead a high-performing CS team and drive measurable outcomes.
Develop scalable customer success playbooks and processes across the customer journey.
Mentor teams and influence decision-makers to foster customer advocacy.
Drive renewal, expansion, and churn reduction through proactive engagement.
Collaborate with GTM, Product, and Engineering to capture voice-of-the-customer.
Own the customer experience end-to-end and build trusted advisor relationships.