Enterprise Customer Success Leader — AI-Driven Growth

Harvey; Paris; Sur place; EUR 120 000 - 190 000; Plein temps

Résumé du poste

Harvey is seeking an Enterprise Customer Success Leader to shape strategy, lead a high-performing team, and drive renewal and expansion across multi-million dollar accounts.

You will collaborate with GTM, Product, and Engineering to turn insights into scalable processes, build playbooks, reduce churn, and ensure exceptional end-to-end customer experiences. This role requires empathetic leadership, strong KPI reporting, and the ability to influence decision-makers at all levels.

Qualifications

• Leadership experience leading CS teams in late-stage or enterprise SaaS
• Strategic CS strategies that foster adoption and expansion
• Empathetic leadership with hiring and coaching experience
• Proven ability to drive results through KPI reporting
• Superior communication skills across all organizational levels
• Ability to thrive in a dynamic, fast-growing environment
• Passion for technology and innovative problem-solving

Responsabilités

• Lead a dynamic customer success team toward exceptional performance.
• Develop and implement scalable strategies and playbooks for the customer journey.
• Mentor and develop team capabilities to become strategic partners with clients.
• Deepen client engagements and drive advocacy, retention, and expansion.
• Introduce processes to reduce churn and manage risks within accounts.
• Collaborate with GTM, Product, and Engineering to capture voice of the customer.
• Turn customer insights into meaningful product and service improvements.

Connaissances

Leadership

Strategic acumen

Empathy and influence

Outcome-oriented

Communication mastery

Agility

Innovation

Description du poste

Harvey is seeking an Enterprise Customer Success Leader to shape strategy, lead a high-performing team, and drive renewal and expansion across multi-million dollar accounts.

You will collaborate with GTM, Product, and Engineering to turn insights into scalable processes, build playbooks, reduce churn, and ensure exceptional end-to-end customer experiences. This role requires empathetic leadership, strong KPI reporting, and the ability to influence decision-makers at all levels.