Forward Deployed Consultant

monday.com; Paris; Hybride; EUR 60 000 - 95 000; Plein temps

Résumé du poste

monday.com is seeking a Forward Deployed Consultant for our Paris Professional Services team. You will train, advise and optimize customer usage of our AI work platform during implementations or managed services engagements.

You will manage projects, lead webinars and demos, and ensure customer success with closely aligned account teams. We value hands-on AI experience, strong communication, and the ability to design sophisticated workflows while partnering with technical resources for

Qualifications

• 2+ years in implementation consulting or related roles.
• Hands-on software implementation and configuration experience.
• Experience using Generative AI tools to automate workflows.
• Experience with CRM/service desk/collaborative work management software.
• Strong PM and problem-solving grounded in systems thinking.
• Ability to explain technical topics to non-technical audiences.
• BA/BS degree preferred.

Responsabilités

• Lead AI transformation and implementation projects for customers.
• Build relationships with client stakeholders to drive adoption.
• Design workflows and relational data structures within monday.com.
• Leverage monday AI and external AI tools to accelerate design.
• Act as a project manager for small to medium projects with plans & budgets.
• Lead webinars, consultations, and demos to educate customers.
• Advocate for customer needs and influence roadmap.

Connaissances

AI transformation

Stakeholder mgmt

Workflow design

Generative AI

Project management

Communication

APIs GraphQL

Presentation skills

Initiative

Formation

BA/BS degree preferred

Outils

GraphQL APIs

Make.com

Description du poste

monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn’t just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you’re empowered to shape how organisations work and outpace their competition.

Our team is growing and we are looking for a Forward Deployed Consultant to join our Paris Professional Services team! In this role, you will train, advise and consult with customers to optimise their use of monday.com AI work platform during the course of an implementation project or ongoing managed services engagement. You will also be interacting with customers and internal account teams to ensure customer success while planning and managing these projects!

About the Role

• Lead AI transformation and implementation projects for monday.com customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced monday.com features and functionality.
• Build strong relationships with client stakeholders to understand their business needs and ensure successful adoption of monday.com across their organisation.
• Design sophisticated workflows and relational data structures within the monday.com platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed.
• Actively leverage monday AI and external Generative/Agentic AI tools to accelerate solution design, automate complex business logic, and deliver intelligent workflows for our customers.
• Act as a project manager for small to medium-sized projects by building and executing on project plans that ensure deliverables stay on time and on budget.
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
• Represent the voice of the customer by advocating for their needs and influencing the product development roadmap.

Requirements

• 2+ years of experience as an implementation consultant, managed services consultant, customer success manager or technical project manager.
• Experience leading software implementation or managed services projects that required hands-on build and system configuration.
• Hands-on experience with Generative/Agentic AI tools and a strong understanding of how to leverage AI in streamlining work productivity and building workflows
• Experience with project management, CRM, service desk, and/or collaborative work management software.
• Strong project management and problem-solving skills, rooted in computational thinking and systems design.
• Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives.
• Ability to clearly articulate technical topics to a non-technical audience.
• Foundational knowledge of APIs (GraphQL) and other integration tools (make.com) is a plus.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.
• BA or BS degree preferred.

Please note that this role is hybrid.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.