Engineer, Technical Service

Lonza Group Ltd.; Colmar; Hybride; EUR 52 000 - 64 000; Plein temps

Avantages offerts par ce poste

Agile career

Inclusive workplace

Compensation programs recognizing high

Role/location benefits

Global benefits information

Résumé du poste

Lonza Group Ltd. in Colmar, France, seeks a client-facing technical specialist to support international customers across Europe, the Maghreb and Turkey. This is an office-first role with 20% remote flexibility and about 50% travel.

You will be the primary technical point of contact, deliver high-quality support on-site and remotely, and collaborate with cross-functional teams to meet client expectations while ensuring GMP and regulatory compliance.

Qualifications

• Experience in a technical role within pharmaceutical, biotech, or other regulated environments.
• Strong client-facing and cross-cultural communication skills.
• Fluency in French, English, and Turkish (written and spoken).

Responsabilités

• Act as the primary technical point of contact for clients, delivering high-quality support remotely and on site.
• Travel (~50%) to customer locations across Europe, the Maghreb, and Turkey to support installations, operations, and troubleshooting.
• Build and maintain strong client relationships to ensure long-term satisfaction and collaboration.
• Support audits, client visits, and technical discussions as a subject matter expert.
• Collaborate with cross-functional teams to meet client expectations.
• Ensure all activities comply with GMP, safety, and regulatory standards.
• Contribute to continuous improvement initiatives and share best practices across teams.

Connaissances

Technical experience

Client-facing communication

French-English-Turkish

Formation

Life Sciences/Engineering background

Description du poste

The actual location of this job is in Colmar, France. Relocation assistance is available for eligible candidates and their families, if needed. This is a client-facing technical role connected to our Colmar site, offering the opportunity to support international customers while delivering high-quality technical expertise across Europe, the Maghreb region, and Turkey.

Office-first roles This is an office-first role. Working together in person supports close, real-time collaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 20% of your time (one day per week), combined with approximately 50% travel to client sites.

What you will get:

• An agile career and dynamic working culture
• An inclusive and ethical workplace
• Compensation programs that recognize high performance
• A variety of benefits dependent on role and location
• The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits
• The full-time annual base pay for this position in France is expected to range between 52'000 EUR and 64'000 EUR. Initial salary placement within this range will be determined based on role-related factors such as experience, qualifications, and expected contribution.

What you will do:

• Act as the primary technical point of contact for clients, delivering high-quality support remotely and on site
• Travel (~50%) to customer locations across Europe, the Maghreb, and Turkey to support installations, operations, and troubleshooting
• Build and maintain strong client relationships to ensure long-term satisfaction and collaboration
• Support audits, client visits, and technical discussions as a subject matter expert
• Collaborate with cross-functional teams (Quality, Production, MSAT, Project Management) to meet client expectations
• Ensure all activities comply with GMP, safety, and regulatory standards
• Contribute to continuous improvement initiatives and share best practices across teams

What we are looking for:

• Experience in a technical role within pharmaceutical, biotech, or other regulated environments
• Strong client-facing and communication skills across diverse cultures and regions
• Fluency in French, English, and Turkish (written and spoken)
• Ability and willingness to travel internationally up to 50% of the time
• Solid understanding of GMP and quality standards
• Strong problem-solving skills, autonomy, and adaptability in a dynamic environment
• Background in Life Sciences, Engineering, or a related field, or equivalent practical experience

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board. Ready to shape the future of life sciences?