Onsite IT Ops Specialist - End-User & AV Support

Manhattan Associates; Paris; On-site; EUR 42,000 - 65,000; Full time

Job summary

Manhattan Associates is seeking an IT Operations Specialist - Onsite Support in Paris to provide hands-on technical support for end-user technology and workplace infrastructure. This role escalates Level 1 issues and drives device deployments, lifecycle refreshes, and local tech initiatives.

You will collaborate with regional Operations, Service Desk, L3 Engineering, and Service Owners to ensure stable technology services and a high-quality employee tech experience.

Qualifications

• Hands-on experience with Windows and macOS devices and Microsoft 365 apps.
• Experience deploying and supporting end-user devices in an enterprise environment.
• Fluency in French and professional proficiency in English.

Responsibilities

• Provide onsite technical support for end-user hardware, software, peripherals, network connectivity, and workplace technology beyond Level 1 Service Desk.
• Troubleshoot incidents involving Windows/macOS, Microsoft 365, and end-user tech.
• Deploy, configure, and refresh laptops and related equipment through the lifecycle.
• Support conference room AV, video conferencing, Teams Rooms, Cisco UC tech.
• Coordinate with Engineering/Service Owners on approved upgrades and changes.
• Maintain accurate incident, request, and change records in ServiceNow.
• Meet SLAs and ensure timely resolution and customer satisfaction.

Skills

Windows troubleshooting

Microsoft 365

Intune management

Networking basics

ServiceNow

End-user devices

French & English

Education

Bachelor's degree in Computer Science or IT

Tools

Intune

Microsoft Teams Rooms

Apple Enterprise Management

ServiceNow

Job description

Manhattan Associates is seeking an IT Operations Specialist - Onsite Support in Paris to provide hands-on technical support for end-user technology and workplace infrastructure. This role escalates Level 1 issues and drives device deployments, lifecycle refreshes, and local tech initiatives.

You will collaborate with regional Operations, Service Desk, L3 Engineering, and Service Owners to ensure stable technology services and a high-quality employee tech experience.