End-to-End Customer Service Specialist

Amcor Limited; Montreuil-Bellay; On-site; EUR 27,000 - 36,000; Full time

Job summary

Amcor is seeking a Customer Service Assistant at their Montreuil Belley site in France. This on-site role supports the Customer Service function within the AFEMEA unit, acting as the central contact between customers and Amcor to deliver a superior service experience.

The ideal candidate has experience in packaging/manufacturing, strong Excel skills, and familiarity with SAP and Salesforce.com. You will collaborate with multiple internal teams to ensure accurate order fulfilment and timely

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Strong Excel skills appreciated.
• Experience of SAP and Salesforce.com preferred.
• Customer focused, results oriented with excellent interpersonal and communication skills.
• Ability to build collaborative relationships and manage time effectively.
• Excellent time management and organisational skills.

Responsibilities

• Manage customer demand from initial order placement through to delivery using all resources.
• Continuously strive to improve customer relations with prompt, efficient service.
• Proactively seeks better ways of working to provide the best service.
• Coordinate with Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations to monitor orders.
• Expedite rush shipments and monitor progress to delivery.
• Share customer forecasts to support demand planning and manage shortages or delays.

Skills

Customer focus

Interpersonal skills

Communication

Time management

Team collaboration

Tools

SAP

Salesforce.com

Excel

Job description

Amcor is seeking a Customer Service Assistant at their Montreuil Belley site in France. This on-site role supports the Customer Service function within the AFEMEA unit, acting as the central contact between customers and Amcor to deliver a superior service experience.

The ideal candidate has experience in packaging/manufacturing, strong Excel skills, and familiarity with SAP and Salesforce.com. You will collaborate with multiple internal teams to ensure accurate order fulfilment and timely