EMEA Partner Success Manager – Growth & Launch

Aiven; Paris; Hybrid; EUR 90,000 - 125,000; Full time

Benefits offered by this job

Equity plan

Hybrid work policy

Equipment stipend

Professional development budget

Wellbeing support

Global time off policy

Country-specific benefits

Job summary

Aiven is seeking a Partner Success Manager to own the health and growth of an EMEA OEM portfolio. You will be the primary contact for live partners, drive adoption, and coordinate across Engineering, Presales, and Marketing to deliver joint value.

You will run QBRs, launch new services with partners, and capture feedback for continuous improvement. This role requires cross-functional influence, strong communication, and a track record in partner or customer success within a B2B SaaS or cloud

Qualifications

• Must be based in France and able to work across EMEA time zones.
• Experience in partner success, customer success, or account/relationship management in B2B SaaS/cloud/OEM.
• Track record of running structured business reviews with enterprise stakeholders.
• Comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes.
• Strong communication, stakeholder management and project management skills.
• Working knowledge of cloud infrastructure or open-source data technologies, or ability to learn quickly.

Responsibilities

• Own partner success for an EMEA OEM portfolio, being the primary contact for live partners.
• Lead Quarterly Business Reviews (QBRs) and track goals, usage and joint metrics.
• Launch new Aiven services with partners end-to-end.
• Coordinate with Engineering, Presales and Marketing to remove blockers and align on roadmap.
• Represent the partner internally, capturing feedback and escalations for the right teams.
• Track and report partner health, adoption and growth to leadership.
• Define joint success plans with each partner and map the path to success.

Skills

Partner success

Customer success

Account management

QBRs

Cross-functional work

Stakeholder management

Project management

Cloud/open-source tech

Job description

Aiven is seeking a Partner Success Manager to own the health and growth of an EMEA OEM portfolio. You will be the primary contact for live partners, drive adoption, and coordinate across Engineering, Presales, and Marketing to deliver joint value.

You will run QBRs, launch new services with partners, and capture feedback for continuous improvement. This role requires cross-functional influence, strong communication, and a track record in partner or customer success within a B2B SaaS or cloud