EMEA Luxury Client Services Team Lead

LVMH Group; Paris; Sur place; EUR 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Onboarding program included

Varied schedule with possible Sunday volunteering

Résumé du poste

LVMH Group is seeking a Client Service Team Leader for Christian Dior Couture in Paris. This role involves leading a high-performing team, maximizing client satisfaction, and ensuring adherence to DIOR brand values through effective coaching and guidance.

The ideal candidate will have at least 5 years of experience in a luxury context and demonstrate outstanding communication skills, managing client inquiries and developing a customer-first mindset within the team. A Bac+3 qualification is required.

Qualifications

• Minimum of 5 years’ previous experience in luxury leading and managing a team.
• Outstanding communication skills (written and verbal C2) in English, plus proficiency in another language.

Responsabilités

• Lead and develop a team of client service advisors, set performance expectations, and provide feedback.
• Ensure high levels of client satisfaction by addressing inquiries and resolving issues.
• Set performance targets for the team and monitor progress.

Connaissances

Performance Management

People Development

Coaching

Results-oriented

Client-first mindset

Sales negotiation & clienteling

Outstanding communication

Collaboration

Process improvement

Impact Driven

Priority Management

Business Acumen

Formation

Bac+3 from a higher education institution

Description du poste

LVMH Group is seeking a Client Service Team Leader for Christian Dior Couture in Paris. This role involves leading a high-performing team, maximizing client satisfaction, and ensuring adherence to DIOR brand values through effective coaching and guidance.

The ideal candidate will have at least 5 years of experience in a luxury context and demonstrate outstanding communication skills, managing client inquiries and developing a customer-first mindset within the team. A Bac+3 qualification is required.