DTS Sub-Regional Lead - Hybrid IT & Site Services

International Flavors & Fragrances Inc.; France; Hybride; EUR 90 000 - 130 000; Plein temps

Résumé du poste

International Flavors & Fragrances Inc. is seeking a DTS EAME Sub-Regional Lead (f/m/d) to coordinate site technology support and service delivery across Neuilly-Sur-Seine, France and Benicarlo, Spain.

You will lead local DTS resources, drive incidents, changes, and projects, and ensure compliant, secure, and customer-focused technology services for manufacturing sites, offices, laboratories, and innovation locations.

Qualifications

• 7+ years in digital workplace, site technology, infrastructure, service delivery, or end-user technology environments.
• Experience coordinating technical resources across multiple sites, countries, or business-critical operations.
• Experience supporting international manufacturing, R&D, office, or hybrid workplace environments.
• Hands-on experience with ServiceNow or equivalent ITSM platforms, including ticket quality management, queue management, SLA monitoring, and reporting.
• Experience coordinating technology projects, deployments, stakeholder communications, and site readiness activities.
• Experience managing external vendors, including service delivery oversight, escalations, procurement coordination, and performance monitoring.
• Strong English communication skills; additional local language capabilities are an advantage depending on the assigned sub-region.

Responsabilités

• Lead DTS team across the assigned sub-region and ensure high performance.
• Manage incidents, requests, changes, backlogs, and service quality with ITSM processes.
• Coordinate site readiness, stakeholder alignment, adoption planning, and local execution.
• Support global and regional technology deployments, upgrades, and transitions with proper governance.
• Promote cybersecurity awareness, risk mitigation, and compliance in DTS operations.

Connaissances

Leadership

ITSM

ServiceNow

Stakeholder mgmt

Cross-region work

English fluency

Project coordination

Outils

Microsoft 365

Description du poste

International Flavors & Fragrances Inc. is seeking a DTS EAME Sub-Regional Lead (f/m/d) to coordinate site technology support and service delivery across Neuilly-Sur-Seine, France and Benicarlo, Spain.

You will lead local DTS resources, drive incidents, changes, and projects, and ensure compliant, secure, and customer-focused technology services for manufacturing sites, offices, laboratories, and innovation locations.