Director of Customer Service - EMEIA & APAC

OnHires; Paris; On-site; EUR 80,000 - 100,000; Full time

Job summary

A global leader in aviation services is seeking a Director of Customer Service to enhance customer satisfaction in EMEIA & APAC regions. This role requires overseeing multi-country teams and complex B2B processes. The ideal candidate will have over 7 years of customer service leadership experience, strong analytical skills, and fluency in French and English. Join a team committed to operational excellence and innovative solutions in the aviation industry.

Qualifications

• 7+ years in customer service leadership roles (B2B required).
• 3+ years managing teams, ideally across multiple locations.
• Strong business acumen and understanding of global service operations.

Responsibilities

• Oversee daily operations across quotation management, order processing, technical support, inquiries, and RMAs.
• Lead customer business reviews and implement structured feedback loops.
• Monitor and report on key KPIs (response time, RMAs, quotation/order throughput, customer satisfaction).

Skills

Customer service leadership

Cross-functional collaboration

Data-driven decision making

Empathy and accountability

Fluent in French and English

Education

Bachelor’s degree or equivalent professional experience

Job description

A global leader in aviation services is seeking a Director of Customer Service to enhance customer satisfaction in EMEIA & APAC regions. This role requires overseeing multi-country teams and complex B2B processes. The ideal candidate will have over 7 years of customer service leadership experience, strong analytical skills, and fluency in French and English. Join a team committed to operational excellence and innovative solutions in the aviation industry.