Desktop Support Engineer - IT Helpdesk (On-site/Remote)

Swiss IT Solutions CH GmbH; Toussieu; Sur place; EUR 24 000 - 32 000; Plein temps

Résumé du poste

Swiss IT Solutions CH GmbH is seeking a Desktop Support Technician to provide day-to-day on-site and remote desk support. The role involves troubleshooting hardware, software, and applications, logging steps in a ticketing system, and coordinating with supervisors to ensure consistency across shifts.

The candidate should have 1–2 years of Windows desktop support experience, proficiency with Windows 7–10, Active Directory, GPOs, Office 365, and basic Mac OS knowledge.

Qualifications

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+ or MCP certification or equivalent experience.
• 18+ months IT experience.
• Experience with Windows 7-10, Active Directory, GPOs, Office 365.
• Mobile device management including iOS and Android.
• Enterprise encryption and antivirus solutions.
• Experience with Helpdesk ticketing systems.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Willing to work off-hours and weekends when required.

Responsabilités

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows OS, Microsoft Office and related apps.
• Support Mac OS for Apple PC users.
• Handle printer and hardware troubleshooting and maintenance.
• Perform regular preventative maintenance on devices and peripherals.
• Assist in network connectivity troubleshooting and hardware/software issues.
• Collaborate in a project-based environment requiring flexibility and teamwork.

Connaissances

Windows OS

Active Directory

GPOs

MS Office 365

PC hardware

Helpdesk ticketing

Mobile device management

Encryption solutions

Formation

Bachelor's degree in Computer Science or related field

Description du poste

Swiss IT Solutions CH GmbH is seeking a Desktop Support Technician to provide day-to-day on-site and remote desk support. The role involves troubleshooting hardware, software, and applications, logging steps in a ticketing system, and coordinating with supervisors to ensure consistency across shifts.

The candidate should have 1–2 years of Windows desktop support experience, proficiency with Windows 7–10, Active Directory, GPOs, Office 365, and basic Mac OS knowledge.