Desktop Support Engineer -France

Blupace Tech; Saint-Cyr-sur-Loire; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Career development

Job summary

Blupace is hiring for a BAND 1 & BAND 2 IT Support resource based in France, Saint-Cyr-sur-Loire. The role focuses on delivering end-user support for devices and software, working closely with regional technicians and local IT contacts at the client site.

Fluency in French (C1) and good English are required. You will handle tasks across Windows OS, AD, O365, mobile device management, and networking basics while meeting SLAs and contributing to a diverse, collaborative team environment.

Qualifications

• Minimum 2+ years of IT support experience.
• Experience supporting end-user devices in an enterprise desktop environment.
• Fluent French (C1) with good working English.

Responsibilities

• Provide end-user device support on-site at client location.
• Resolve incidents and requests within defined SLA.
• Assist with Windows environments, AD, O365, and enterprise security tools.

Skills

End-user support

Troubleshooting

SLA adherence

Windows OS

Active Directory

O365

Mobile device mgmt

Tools

SCCM

Intune

VPN

Job description

Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

The Role

Blupace is hiring for BAND 1 & BAND 2 resource in France

As a Team member you will work with regional technicians, Local IT contacts and the End User Community providing support and delivering on the User Request Services for End User Equipment.

Where you’ll be working:

• It is a France -Saint-Cyr-sur-Loire based opportunity, It is a Dedicated role based at the client location
• Fluency in French is a C1 level and good command on English language.

What we’re looking for in a BAND 2 Resource

You’ll need to have:

• Minimum of 2+ years of IT experience.
• Experience of support end-user devices in an enterprise desktop environment.
• Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
• Mobile device management including IOS and Android devices, enterprise encryption solutions
• Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.

The Package

We offer a competitive salary and a great benefits package.

Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.