Desktop Support Engineer L1

Talantir; Sainte-Luce; On-site; EUR 35,000 - 55,000; Full time

Job summary

Talantir is seeking a desktop IT support specialist in Sainte-Luce, France, to install, configure, and maintain desktop computers and peripherals within established standards. The role focuses on hardware/software troubleshooting and IMAC services for IT assets, including mobile devices, scanners, and printers.

You will deliver VIP, high-touch service, manage audio-visual setups, conference tech, and coordinate with vendors for procurement and support.

Qualifications

• Install, configure and maintain desktops per standards.
• Troubleshoot hardware/software issues.
• Perform IMAC services for IT assets.
• VIP support with high-touch service.
• Support network printing and DHCP/DNS.

Responsibilities

• Document incidents and resolutions for the knowledge base.
• Coordinate vendor support and procurement.
• Support recurring meetings, events, and after-hours activities as required.
• Maintain IT inventory and assist with asset management.

Skills

VIP support

Office 365

DHCP

DNS

IT inventory

Mac support

SLA adherence

Tools

Office 365

Remote access tools

Printer management

Job description

Roles And Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.)
• Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.