Information Technology Support Specialist

Talantir; Saint-Priest; On-site; EUR 28,000 - 42,000; Full time

Job summary

Talantir in France is seeking an IT Helpdesk Technician to install, configure, and maintain desktop PCs, peripherals, and software within defined standards. You will work with vendors for hardware repairs, manage inventory, imaging, and printer support, ensuring smooth operations for meetings and events.

The role emphasizes strong communication, incident logging, and SLA adherence, with occasional after-hours assistance and collaboration with network teams to troubleshoot DHCP/DNS and Office

Qualifications

• Experience in IT service desk operations.
• Ability to install, configure and maintain desktops and peripherals.
• Strong knowledge of DHCP and DNS in network environments.
• Familiarity with Office 365 support and collaboration tools.
• Hardware troubleshooting and printer management experience.

Responsibilities

• Install, configure and maintain desktop computers, peripherals and software within established guidelines.
• Coordinate with OEM vendors for hardware repairs and replacements.
• Manage inventory and imaging of devices.
• Provide VIP IT support with high-touch service for events and meetings.
• Assist with conference room setup and AV-related tasks.

Skills

Good communication

DHCP knowledge

DNS knowledge

Office 365 support

Hardware troubleshooting

Printer management

Imaging laptops/desktops

VIP support

Remote assistance

Vendor coordination

Job description

Roles and Responsibilities:Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA's)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement