Information Technology Specialist

SISL Global; Paris; On-site; EUR 40,000 - 52,000; Full time

Job summary

SISL Global is seeking a customer-focused IT professional to act as the primary on-site contact for the Paris site, coordinating with remote support and engineering teams.

You will provide onsite desktop and end-user support, perform hardware break-fix and device deployments, manage laptop/desktop builds, installations and refresh cycles, and handle incident and service requests with strong ITSM documentation.

Qualifications

• 3–5+ years of desktop/end-user support experience.
• Proficient in Windows 10/11, Office 365 and AD.
• Strong hardware and software troubleshooting skills.
• Experience with ITSM tools (ServiceNow) required.
• Excellent customer service and communication skills.
• Experience in enterprise/financial services environments preferred.

Responsibilities

• Provide onsite desktop and end-user support.
• Hardware break-fix and device deployment.
• Laptop/Desktop build, installation and refresh programmes.
• Incident and service request management.
• Application troubleshooting and user support.
• Mobile device and printer support.
• Support major technology changes and rollout activities.
• Vendor coordination and site support activities.
• Maintain accurate ITSM documentation and ticket hygiene.
• Stakeholder engagement with local business users and leadership.

Skills

Desktop Support

Windows 10/11

Office 365

Active Directory

Hardware Troubleshooting

ITSM Tools (ServiceNow)

Customer Service

Financial Services Experience

Tools

ServiceNow

Job description

The role requires a strong customer-focused individual capable of acting as the primary IT contact for the site while coordinating with remote support and engineering teams.

Key Responsibilities

• Provide onsite desktop and end-user support.
• Hardware break-fix and device deployment activities.
• Laptop/Desktop build, installation and refresh programmes.
• Incident and service request management.
• Application troubleshooting and user support.
• Mobile device and printer support.
• Support major technology changes and rollout activities.
• Vendor coordination and site support activities.
• Maintain accurate ITSM documentation and ticket hygiene.
• Stakeholder engagement with local business users and leadership.

Required Skills

• 3-5 + years of Desktop Support / EUC Support experience.
• Strong Windows 10/11, Office 365 and Active Directory knowledge.
• Hardware and software troubleshooting expertise.
• Experience with ServiceNow or similar ITSM tools.
• Strong customer service and communication skills.
• Experience supporting users in enterprise or financial services environments is highly preferred.